CLIENT SERVICE REPRESENTATIVE (COBRA & Flexible Spending Accounts)

 

Are you stuck in a dead-end job? 

 

Are you working in a boring, stressful environment?  Is your company still doing things "the old-fashioned way"?  Well, take a look at us! Our Company started more than 20 years ago with 5 people and we are now over 350 strong and counting! Our employees are our number one asset and we show it! 

We offer a great medical plan, dental, life, voluntary short-term and voluntary long-term disability.  Two weeks vacation after one year; six personal days and a floating holiday.  We offer a Section 125 Plan for unreimbursed medical expenses and childcare.  Every month we organize an employee event such as a bowling party, Rangers game tailgate party, huge company picnic, elegant Christmas party and many other fun events.  We have a casual, yet hard working environment.  Every Friday is Casual Day.  Our emphasis is on hiring top-notch people and using cutting edge technology to retain our #1 spot as the leading general agency for group health insurance in the nation.  If this sounds like the type of company you'd like to work for, please check out this current employment opportunity and come join our team. 

 

Company Information:

 

CONEXIS is part of the Word & Brown family of companies.  Our organization was established in 1984 and continues to grow as innovators in the markets they serve.  CONEXIS is the first and most experienced third party COBRA compliance administrator in the nation.  We have provided COBRA administration services for thousands of employers including major health insurance and health care providers and Fortune 500 companies.  In addition, CONEXIS offers Section 125 Cafeteria or Section 132 Transportation Plan Administration. We're the most experienced flex plan administrators in the country.

 

Essential Functions:

 

Communicate with Clients and Account Management Team on a regular basis, developing a productive relationship with clients to assure revenue retention.  Analyze data and reports to determine performance levels, trends, thus identifying areas of improvement.  Schedules monthly client management team meetings with all functional areas to review activity and account status.  Manage services to meet all performance guarantees as contractually agreed to with client.Advise client of any service disruptions; share information related to cause and recovery time.  Work to ensure timeliness of all reporting to client and/or other respective vendors.  Develop and maintain client escalation log; complete and deliver incident reporting to Management.  Effectively facilitate client meetings/conference calls.  Monitor client deliverables; acknowledge client voicemail, e-mail, cases within 24 hours.  Review and manage system generated reports to prevent issues; monitor and assure eligibility reporting is accurate and delivered on time. 

 

Job Requirements:

 

College degree or a minimum of 3 years related business/industry experience required.  Minimum of 3 years knowledge of COBRA/HIPAA Administrative services.  Previous account management and health care benefits experience required.  Provide strong leadership and present interpersonal and consultative skills as needed to effectively manage both internal and external clients.  Possess excellent leadership and facilitation skills.  Excellent organizational, planning, and prioritization skills.  Proficiency in MS Project Management and MS Office Tools.  Ability to manage customer service requests effectively; exhibit professionalism at all times.  Benefits background a PLUS!