Clinical Applications Specialist- Life Support Solutions

CITY: Los Angeles STATE: California COUNTRY: USA Essential Functions (Responsibilities):
*Work with the Sales organization to develop and identify clinical support opportunities for potential GEHC customers during various phases of the sales process
*Work with Clinical Applications Team leader and Marketing to strategize and develop educational offerings for our GEHC Customers
*Advanced ability to demonstrate and receive feedback on clinical applications and operations of GE Healthcare Anesthesia products for Customers during pre-sale and post-sale situations (as appropriate)
*Work closely with Clinical Applications specialists in your area to ensure clinical consistency for our GEHC Customers. Identify key metrics to ensure effectiveness and customer satisfaction.
*Working closely with the Sales organization to clinically support GEHC customers in pre-sales and post-sales situations (as appropriate)
*Actively participating in the development of customer training tools and providing input in regards to relevant clinical tools needed for new products and services
*Actively participating in regional Sales meetings to update Sales personnel on clinical, educational and product items
*Assist Project Management and the Service Organization teams to streamline training events at the various customer installation sites
*Help team members communicate all relevant customer information including: product, customer issues and opportunities to Field Sales, Marketing, Customer Response Team and Technical Support
*Proactively manage and provide communications with customers to ensure problem resolution and follow up, to foster customer loyalty and satisfaction
*Developing and maintaining working familiarity with General Electric's Health and Human Services, Environment Health and Safety requirements and strict adherence to General Electric's Spirit and Letter policy.
*Facilitate customer service delivery issues and support root cause analysis that will lead to effective problem solving

Qualifications/Requirements:
*Associates degree from accredited Respiratory Therapy program
*Registered Respiratory Therapist recognized by National Board for Respiratory Care (NBRC)
*Direct training of Anesthesia and Operating Room customers on various Clinical Applications, minimum three-years recent, consecutive experience
*Candidate must be willing to submit to a background investigation, including for example: verification of past employment, criminal history and educational background.
*Willingness to travel a minimum of 60% within your specified geographic region
*Willingness to take a drug test
*Candidate must be legally authorized to work in the United States
*Candidate must be willing to work out of an office or home office located in Los Angeles, CA.
*Must have a valid driver's license
*To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, candidate must be willing to submit to a check of his/her driving record
*Candidate must be willing and able to work with computers including the following applications: Outlook, Word, PowerPoint, Excel and Windows

Desired:
*Bachelors degree from accredited Respiratory Therapy program or related field of study
*Masters degree or equivalent experience
*Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
*Experience interfacing with both internal team members and external customers as part of a solution-based service process
*Experience troubleshooting and responding to customer concerns
*Exceptional interpersonal skills
*Exceptional skills as a change agent and process oriented individual
*Stress Tolerance: Accepting constructive criticism and dealing calmly and effectively with high-stress situations. This includes continuing to persevere and remaining calm in challenging or frustrating circumstances
*Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations
*Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
*High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others

General:
GE Healthcare offers a broad range of products and services that are improving productivity in healthcare and enhancing patient care by enabling healthcare providers to better diagnose and treat cancer, heart disease, neurological diseases and other conditions. Headquartered in the United Kingdom, GE Healthcare is a $15 billion unit of General Electric Company (NYSE: GE). Worldwide GE Healthcare employs more than 43,000 people committed to serving healthcare professionals and their patients in more than 100 countries.

GE is an equal opportunity employer.


We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.