Clinical Applications Specialist- Life Support Systems

CITY: New York STATE: New York COUNTRY: USA Essential Functions (Responsibilities):
In your role as a Clinical Applications Specialist for GE Healthcare (GEHC) you will have responsibility for increasing the sale of GEHC products to the medical community by assisting the field Sales representatives with pre-sale and post-sale customer support including on site clinical in servicing, go-live support and troubleshooting. Responsibilities include:
*Ability to demonstrate and receive feedback on clinical applications & operations of GE Healthcare Anesthesia products for Customers during pre-sale and post-sale situations
*Work with the Sales organization to clinically support GEHC customers in pre-sales and post-sales situations
*Actively participate in regional Sales meetings to update Sales on issues
*Working with the Project Manager and Service Organization teams to coordinate training events at the assigned customer installation site
*Actively participating in the development of customer training tools and providing input in regards to relevant clinical tools needed for future products and services
*Communicating all relevant customer information including product and/or customer problems or opportunities to Field Sales, Marketing, Customer Response Team and Technical Support
*Supporting professional trade meetings/shows, as requested by sales organization, by providing clinical lectures, receiving customer input, and demonstrating GEHC anesthesia products to enhance the sales process
*Maintaining customer service logs and internal service records
*Proactively manage communications with customers, with emphasis on customer loyalty and satisfaction
*Providing communications with customers to ensure problem resolution and follow-up to foster customer loyalty and satisfaction
*Managing all demonstration equipment and other company equipment inventory ensuring all are properly maintained in good condition
*Resolving customer service delivery issues and participating in root cause analysis that will lead to effective problem solving

Qualifications/Requirements:
*Associates degree from accredited Respiratory Therapy program
*Registered Respiratory Therapist recognized by National Board for Respiratory Care (NBRC)
*Candidate must be willing to submit to a background investigation, including for example: verification of past employment, criminal history and educational background.
*Willingness to travel a minimum of 60% within your specified geographic region
*Willingness to take a drug test.
*Candidate must be legally authorized to work in the United States
*Candidate must be willing to work out of an office or home office located in New York, NY
*Must have a valid driver's license
*To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, candidate must be willing to submit to a check of his/her driving record
*Candidate must be willing and able to work with computers including the following applications: Outlook, Word, PowerPoint, Excel and Windows.

Desired:
*Bachelors degree from accredited Respiratory Therapy program or related field of study
*Specialty in Anesthesia or practical experience in Operating Room Anesthesia
*Preferred two years experience in critical care ventilation
*Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
*Experience interfacing with both internal team members and external customers as part of a solution based service process
*Experience troubleshooting and responding to customer concerns
*Exceptional interpersonal skills
*Exceptional skills as a change agent and process oriented individual
*Stress Tolerance: Accepting constructive criticism and dealing calmly and effectively with high-stress situations. This includes continuing to persevere and remaining calm in challenging or frustrating circumstances
*Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations
*Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations
*High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others

General:
Build your career and experience the advantages that come with working for the "World's Most Admired Company" (Fortune Magazine) offering significant opportunities for growth and career advancement!

GE Healthcare offers a broad range of products and services that are improving productivity in healthcare and enhancing patient care by enabling healthcare providers to better diagnose and treat cancer, heart disease, neurological diseases and other conditions. Headquartered in the United Kingdom, GE Healthcare is a $15 billion unit of General Electric Company (NYSE: GE). Worldwide GE Healthcare employs more than 43,000 people committed to serving healthcare professionals and their patients in more than 100 countries.

GE is an equal opportunity employer.


We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.