Field Engineer Diagnostic Cardiology

CITY: Baltimore STATE: Maryland COUNTRY: USA Essential Functions (Responsibilities):
*Completing regularly scheduled Preventative Maintenance, installation and corrective repair calls on designated equipment
*Managing repair parts inventory while maintaining proper cycle counts
*Completing Functional Inspections on designated equipment
*Maintaining customer service logs and information and internal service records
*Proactively managing daily communications with customers, with emphasis on customer loyalty and satisfaction
*Providing daily communications with customers to ensure problem resolution and follow-up while leading to customer loyality and satisfaction
*Managing tools and test equipment inventory ensuring diagnostic tools are properly calibrated as required
*Developing and maintaining working familiarity with General Electric's Health and Human Services and Environment Health and Safety requirements
*Managing vendors service delivery processes in compliance with GE Healthcare policies ensuring the highest levels of customer satisfaction and intimacy. Maintaining strict adherence to General Electric's Spirit and Letter Policies
*Utilizing General Electric's escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
*Proactively manage customer service events, including accurate and timely debriefing of service.
*Actively participating in sales opportunities within your area of control in such matters as new business development, additions to existing contracts, contract renewals and assisting with promoting and implementing other revenue opportunities
*Working as a member of a local service team to provide high impact, quality service to all accounts within an assigned area

Qualifications/Requirements:
*Bachelor's degree, equivalent military education or Associates Degree with a minimum of 3 years experience servicing electronic equipment, or a High School Diploma/GED and a minimum of 10 years experience servicing electronic equipment
*Candidate must be willing to submit to a background investigation, including for example: verification of past employment, criminal history and educational background.
*Willingness to travel 70% within your specified geographic region
*Willingness to take a drug test
*Candidate must be legally authorized to work in the United States
*Candidate must be willing to work out of an office or home office located in Los Angeles
*Must have a valid driver's license
*To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, candidate must be willing to submit to a check of your driving record
*Candidate must be willing and able to work with computers including the following applications: Outlook, Word, Powerpoint, Excel and Windows.

Desired:
*Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
*Experience interfacing with both internal team members and external customers as part of a solution based service process
*Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment and IT networks in the Healthcare Industry
*Experience troubleshooting and responding to customer concerns
*Exceptional interpersonal skills
*Exceptional skills as a change agent and process oriented individual
*Network+ certification
*Stress Tolerance: Accepting constructive criticism and dealing calmly and effectively with high-stress situations. This includes continuing to persevere and remaining calm in challenging or frustrating circumstances
*Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations
*Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations

General:


We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.