Front Desk Clerk

The West Clinic is a world-class center of excellence for oncology, hematology, radiology and other advanced medical care located in Memphis, TN.  For over a quarter of a century, The West Clinic has been on the front-line in the war on cancer.  In this role, the physicians and staff have committed themselves to the highest standards of excellence in caring for our patient and his/her well being.  Our statement of leaving "No Stone Unturned" is reflective of this commitment.  Our clinic provides a warm environment where the "whole" person may receive care:  emotionally, mentally and physically.  We understand that good health is essential and involves the whole family.

 

Position:  Front Desk Clerk

 

Position Summary:  This position facilitates the processing of patients in and out of the clinic and sees that patients are scheduled for additional testing. Work is performed under the general direction of the Director of Patient Services and Customer Satisfaction.

 

? Pulls charts and records necessary information (i.e. co-pay, labs, etc.).  Exposure to an EMR system is preferred.

 

? Verifies chart information has been updated within the last 30 days.

 

? Notifies management and staff regarding visitors.

 

? Distributes visitor?s badges.

 

? Schedules return appointments, lab and radiology tests.

 

? Pre-certs outside tests and copy/fax all appropriate documents.

 

? Provides doctors? excuses as needed.

 

? Reconciles all fee tickets and locates missing ones.

 

? Keeps track of doctors scheduled out on a calendar.

 

? Maintains e-mail folder.

 

?Explains HIPAA policies and procedures to patients and gets the appropriate forms completed.

 

? Enters HIPAA information into the computer.

 

? Re-scheduling in a timely and sensitive manner.

 

? Cross-trains with other front desk positions.

 

? Admits patients to the hospital and pre-certs.

 

? Calls for ambulance or emergency personnel.

 

? Notifies Director of any problems in a timely manner.

 

? Handles incoming calls for new consults from referring Physicians, Phone Nurses, and Physician Nurses.

 

?  Obtains medical records, films and/or slides prior to new patient visit.

 

? Mails out New Patient packets or Video Box.

 

? Provides general assistance to patients as they make requests.

 

?Interfaces internally with Medical Records, Insurance, Phone Room, Nurses and Physicians daily regarding request for patients? charts.

 

? Provides new patients with Cancer Care Monitors and instructs them regarding its use.

 

? Respects the dignity and confidentiality of patients.

 

? Maintains a good attendance record and report on time for work.

 

? Maintains a professional attitude and appearance.

 

? Complies with clinic safety policy and procedures.

 

? Possesses good communication skills that lend to a team oriented work environment.

 

? Attends staff meetings as scheduled.

 

? Assists with training and orientation of new employees as assigned.

 

Qualifications:  High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience. 

 

Benefits:MedicalCompany-paid Dental for full-time employeesCompany-paid Life Insurance and AD&DSupplemental Life InsuranceCompany-paid Long Term DisabilityPaid Time Off (PTO)Paid HolidaysJury and Bereavement LeavesOptional insurances to cover cancer, accident, and heart/strokeLong Term Care Insurance401(k) Retirement Savings Plan with Company MatchFlexible Spending Accounts (Medical expense/Dependent care reimbursement; adoption assistance)Credit Union ParticipationDirect DepositSpecial Banking Services