Junior Account Manager

Company Background:

Silverlink, founded in 2001, is a leader in proactive outbound communications to influence consumer behavior. Focused on the healthcare market, Silverlink technology enables enterprises to easily create and manage voice interactions with thousands of customers at a time. Silverlink drastically reduces the cost of communicating with clients while improving financial results and customer care.

 

Through the use of Silverlink Automated Voice Services (SAVS), customers can create outbound call programs in a matter of hours. SAVS offers real time management feedback on call programs so programs can be optimized to produce exceptional results. Based upon Silverlink?s patent pending software delivery platform, SAVS offers a unique breadth of healthcare applications. There is no better solution for rapidly delivering results on a wide variety of call programs.

 

Silverlink delivers its services through an ASP (Application Service Provider) model so there are no lengthy development cycles or excessive capital investments. In addition, the Silverlink multi-lingual human voice experience and audio libraries provide a pleasant recipient experience.

Known for rapid call program development, exceptionally high yield, and breadth of application delivery, Silverlink has become the trusted voice in client communications.



 

Job Responsibilities:



 Support the Enterprise Services and Consulting team to help ensure that all relationship and technical issues are addressed professionally, timely and effectively. Provides project management and, as needed, implementation for clients.

 Work with team to service clients ? in some cases owning customer relationships

 Analyze customer results and make recommendations on how to improve programs

 Manage customer data processes

 Develop scripting for communicating with patients/members

 Become proficient in utilizing Silverlink?s software tools

 Background/Skills/ExperiencesExperience / comfort with customer interaction Detail oriented BA or BS in Business or Technical fields 1+ years ?business? or ?healthcare? experience Excel, Word and Powerpoint Database skills helpful Spanish fluency helpful

 

Travel Requirements

? 5% - 10%

 WebSite:

www.silverlink.com