Manager, Account Management - San Antonio, TX

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.



At Uniprise, a UnitedHealth Group company, our people and technology meet the benefits needs of employees and families at more than one-fourth of the Fortune 500 companies through customization and innovation. National employers can then best access the full range of products and services offered by UnitedHealth Group companies while enjoying the ease of integrated administration for all employee services. It’s a thriving business with an added personal significance...and a rare combination that will allow your career to flourish. 

 

Responsibilities:
Represent Production and Service on the Account Management Team for assigned Service Center(s) and clients.
As lead for a Service Center, this position is responsible for Strategic Account service delivery and promotes excellent service from all service units in the Strategic Service Center(s).
Lead Service Center resolution initiatives between Uniprise and the customer.
Primary contact for Strategic Account Executives, and External Customers on all issues for assigned clients and potential new business.
Primary contact representing Service Centers to aligned Sales Executives, SAEs and customer base.
Responsible for representing Production and Service on the Account Management Team.
Direct strategic initiatives, including those related to Performance Guarantees, in support of goals and objectives of business plans.
Responsible for managing and communicating Performance Guarantees to SAEs and customers.
Consult with the site leadership team to identify and resolve service issues that impact customer satisfaction through action planning with the appropriate functional areas.
Provide high level consultation to SAEs and external customer for plan revisions, integrations and conversions, managed care strategies, product development, policy and procedure changes, indemnity and legislative changes, and cost control.
Accountable for service delivery to Strategic Customers.
Exercise high level decision making ability in working with assigned customers, including high-level problem solving and relationship management skills.
Lead external customer audits through customer communication, site visit coordination, audit result validation, and post audit action planning (does not include the actual auditing of claims) as well as continued follow-up with the consultant and customer.
Conduct/participate in presentations on new products/services, ongoing process improvement opportunities and initiatives in response to operational issues.
Conduct and participates in presentations for potential new customers.
Support and participate in RPF process for prospective new customers.



Qualifications:
Proven project management skills.
Extensive healthcare service experience.
Management experience also desired.
Strong working knowledge of health insurance industry, managed care products, and call center management.
Contract knowledge a plus.
Excellent oral and written communication, negotiation and decision-making skills.
Able to travel when required.
Sufficient systems knowledge (for example, COSMOS and UNET) to enable incumbent to make high level technical and processing decisions.
Strong customer service/relationship skills and ability to work effectively in a fast paced environment with shifting priorities.

Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V