Patient Care Coordinator - MORRISTOWN, NJ

BASIC FUNCTION: To provide a high level of customer (patient) satisfaction while helping achieve center business objectives.

CUSTOMER SERVICE/SALES:

? Ensure that current patients? needs are met in a timely manner.

? Recognize and capitalize on sales opportunities through various mediums ? walk-in patients, customer referrals, telephone inquiries.

? Conduct effective telephone follow-up to re-schedule no-shows and cancellations according to procedures.

? Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning functions dependent upon state requirements.

? Maintain knowledge of assistive listening devices and ability to demonstrate/recommend appropriate products.

? Maintain a high level of professionalism when completing the duties and responsibilities of the PCC.

? Identify community events and organizations to promote HearUSA and identify sales opportunities.

? Act as a liaison with physician offices to maximize referrals.

 PROCEDURAL RESPONSIBILITIES:

? Effectively handle multiple incoming telephone lines with ability to answer general questions, collect and record patient and key marketing information.

? Assemble, maintain and process patient charts according to policies and procedures.

? Maintain well-organized appointment book to optimize patient care and revenue opportunities.

? Understand the various job descriptions of the Audiologist vs. Hearing Aid Specialist for appropriate appointment scheduling.

? Maintain and process insurance documentation.

? Follow established procedures for:

? Cash management

? Patient transactions

? Center supplies

? Center maintenance

? Mail handling

? Compile reports as required by the front office staff.

? Effectively use the Center management System for inputting patient information, transactions and lead tracking.

? Attend any scheduled PCC meetings if called after regular working hours.

? Maintain an organized and clean working environment.

? Follows the company?s work and safety procedures and policies.

 



EDUCATION and/or EXPERIENCE: High School Diploma or equivalent.  Experience in an environment with an emphasis on sales, customer interaction, and having to work with multiple tasks.  Exposure to a geriatric population is highly recommended.

 

LANGUAGE SKILLS:  Excellent oral communication skills, ability to establish and maintain a professional rapport with patients and co-workers.

 

COMPUTER SKILLS:  Computer/keyboard skills.  Proficient in Windows.