Ambulatory Care Dept. Asst. Mngr. RN

Health care is changing. Kaiser Permanente leads the way. More than eight million people rely on us for their healthcare. Join our outstanding team and make a difference...every day. Our quality of care is unmatched and so are our health care careers. Employment opportunities are available throughout our California Region, made up of 28 acute care hospitals, including two specialty tertiary centers and 120 ambulatory care centers. Our 85,000 employees and more than 7,000 physicians provide the highest quality of care to over 6 million members. Come join our award winning team and enhance your skills in a full time, part time or per diem position.



INTERNAL POSTING PERIOD: 06-23-06 to 06-29-06


Education/Licensure/Certification: Bachelor's degree in nursing or related healthcare field or equivalent years of experience (usually 4 years) in outpatient nursing or related clinical experience. Graduate of an accredited school of nursing. Current California RN license required. BSN/Health Care preferred. CPR certification required. Qualifications: Previous experience 2-3 years in supervision in a telephone triage or clinical setting. Knowledge of Nurse Practice Act, JCAHO, and other local state, federal regulations. Knowledge of ambulatory care practices/operations/issues. Excellent communication skills (written and verbal). Ability to handle emergency situations and the ability to delegate, along with demonstrated interpersonal skills.  Computer systems/ with Excel knowledge.


Preferred Qualifications: Supervision in a labor partnership environment. Telephone triage experience. Spanish speaking.


Duties: Observes and evaluates quality of service, work performances and departmental procedures. Supervises the delivery of nursing telephone advice services which are integrated with business plans and meet or exceed cost, quality, clinical standards and performance measures. Ensures that services meet members, physicians and internal clients needs in a changing, competitive health care market. Ensures staff provides the highest quality of care and are in compliance with the Nurse Practice Act, NCQA, JCAHO, federal, state and local requirements.Collaborates with physicians and other health care providers in establishing and maintaining advice nurse protocols. Assists in developing and monitoring budgets and resource allocations. Monitors financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service. Develops processes to screen, interview, hire, train and maintain competency of all staff. Provides ongoing staff development. Assists in managing and resolving human resource, labor relations, employee and department safety and risk management issues. Collaborates with managment team and chiefs of departments in developing quality standards and appropriate service levels for patient telephone services and the day to day operations of the telephonic nursing services. Supervises the implementation of policies and procedures which support the goals and business objectives of the organization and department and ensures they are met. Participates in developing and maintaining collaborative relationships with medical offices and all other departments. Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures. Notes: Hours will vary to meet department needs and may include day, night or evening shifts, weekends and holidays.

We are an EEO/AA/M/F/D/V Employer.