Nurse Med Call (HMC) (F/S/S 7pm - 7am shift )

WellPoint is the nation's leading health benefits company serving the needs of approximately 28 million medical members nationwide.



Available work schedule:  Friday, Saturday, Sunday(7:00P to 7:00A)

 

Performs telephone triage to assess caller's needs and provide relevant health information to assist caller in making healthcare decisions. Essential duties may include, but are not limited to: Establishes and maintains supportive relationships with callers and their families as necessary. Performs professional assessment of caller's needs with accurate, concise documentation. Conducts thorough symptom assessment of caller's situation using established criteria and protocol. Utilizes established software, written materials, on-line resources and nursing background to provide callers with appropriate medical information. Provides caller with appropriate community resources as necessary. Refers more complex issues as needed for consultation. Performs other related duties as required.

Requires current unrestricted RN license in applicable states and minimum of 4 years acute clinical experience in either med-surg or pediatrics. BSN desired along with previous triage experience preferred. Requires keyboarding skills, strong oral and written communication skills, problem solving, and decision making skills. Knowledge of PCs and related applications/uses such as Internet, Excel, Word, etc.