RN CALL CENTER

Primary Duties and Responsibilities
Participates in planning, preparing, implementing and evaluating Call Center programs and services.
Responsible for inbound and outbound telemarketing activities.
1.Blends nursing process with protocols for optimum customer outcome.

2.Demonstrates professionalism.

3.Makes appropriate service and physician referrals.

4.Participates in outbound calling programs.

5. Takes responsibility for professional growth and development.

6. Documents calls accurately.

7. Practices effective communication skills, treating internal & external customers with respect and courtesy.

8. Responds well to stressful or unusual conditions.

Qualifications
Minimum Education:
Registered Professional Nurse
Preferred Education:
Minimum Experience:
3-5 years
Preferred Experience:
Required Course(s)/Training: Current Iowa Registered Nurse license.
Preferred Certification/Registration:

Status
FTR

Shift
Days/Evenings/Weekends

FTE
1.00