Business Analyst - Service Operations

Job Description: Humana Inc., headquartered in Louisville, Ky., is one of the nation's largest publicly traded health benefits companies, with approximately 9 million medical members. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Over its 45-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.


Fosters a consistent understanding of the strategy, translates it into defined tactical plans, and stays the course to implement it.

Anticipates and identifies where change is needed and makes the change happen.

Ability to obtain knowledge by asking questions, exploring different options, being creative, thorough and open to new ideas.

Presents information and/or recommendations through high levels of written communication skills using excellent grammar, creating documents that are clear, concise, and thorough.

Well-developed planning, organizational and extensive follow-up skills are critical.

The ability to manage multiple projects/assignments simultaneously is essential.

Direct and lead meetings with client groups identifying, documenting and addressing all pertinent group criteria.

Searchable Keywords: Business Analyst - Service Operations / gj-mo

Minimum Education Required: Bachelor

Years of Experience Required: At Least 3 Years

Expected Travel Time: None