Customer Service Specialist - SPAA

Job Description: Humana Inc., headquartered in Louisville, Ky., is one of the nation's largest publicly traded health benefits companies, with approximately 9 million medical members. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Over its 45-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.


Role: Customer Service Specialist - SPAA
Location: Louisville, KY

Are you a fit?
Do you enjoy serving customers? Do you like working in a fast-paced environment?
Assignment Capsule
In this highly visible role, we look to your experience, enthusiasm, and unrelenting customer focus to help us achieve high levels of customer service excellence as you educate and problem solve for our members. In this position you will answer incoming
calls from members regarding their flexible spending options.

Demonstrated and proven analytical, organizational, team building and listening skills.

Ability to work in a fast paced environment and to handle a constant volume of phone inquiries is necessary.
Key Competencies
Communication
You actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience.

Leveraging Technology
You are technological savvy and know how to appropriately share and use your knowledge to improve business results.

Implementation/Execution
You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
Role Essentials

Seeking individuals with 2 - 5 years customer service experience in a call center environment preferred

Good typing and PC skills

Associate or Bachelor's degree or currently working towards degree.

Must possess effective written and verbal communication skills.

Knowledge of Microsoft office software

Ability to resolve issues or escalate them if unresolved

Ability to communicate clearly and concise

Role Desirables

Background in health insurance preferred

Spending Account background a plus
Reporting Relationships
This position reports to a Front Line Leader.

Additional Information

The hours for the position are between 8:00am - 8:00pm (must be flexible and able to work 8 hour shift) Monday- Friday.

Overtime as needed.

Bilingual highly desired.

Humana offers an excellent salary and benefits package including immediate eligibility for health/dental coverage and pre-tax savings.

Searchable Keywords: Customer Service Specialist - SPAA / gj-mo

Minimum Education Required: Bachelor

Years of Experience Required: At Least 3 Years

Expected Travel Time: None