Emergency Department Technician

Qualifications: Please be prepared to provide your most recent performance evaluation, as it will be required at the time of interview. This position supports Kaiser Permanente's code of conduct and compliance by adhering to all laws and regulations, accreditation and Licensure requirements, and internal policies and procedures. Kaiser Permanente is proud to be an equal opportunity/affirmative action employer.

DEPARTMENT: Emergency

SCHEDULE: Part-Time regular; 32 hours per week; evening shift; scheduled days and hours vary

EDUCATION: High School Diploma/GED;

CERTIFICATION / LICENSURE: CA Certified Phlebotomy Technician (CPT) if job requires blood drawing;BLS

Experience Requirement: => 6 months related experience as an Emergency Medical Technician, Certified Nursing Assistant, or Medical Assistant with certification as specified by the Medical Board of California, or equivalent (e.g. military experience) or, completion of an ED or UCC externship in an unlicensed assistive personnel externship or, completion of firs semester of clinical course work in a nursing program.

Position Summary:

Under direct supervision of the physician and/or designee, assists in examination and treatment of patients.

Minimum Qualifications:

High School Diploma/GED.

CA Certified Phlebotomy Technician (if job requires blood drawing).

Six months related experience as an Emergency Medical Technician, Certified Nursing Assistant, or Medical Assistant with certification as specified by the Medical Board of California, or equivalent (e.g. military experience) or,completion of an ED or UCC externship in an unlicensed assistive personnel externship or, completion of first semester of clinical course work in a nursing program.

Basic CPR required

Demonstrated ability to use personal computer. Demonstrated commitment to service orientation (members, staff, providers). Demonstrated effective written and oral communication skills (in English). Good interpersonal skills. Knowledge of medical terminology. Must be willing to work in a Labor Management Partnership environment

Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.

Essential Duties and Responsibilities:

Performs within the scope and training of the EDT, and consistent State/ Federal regulations including EMTALA, HIPAA and other applicable regulations, including patient confidentiality and risk management.

Provision of competent patient care, for all ages, acuities and conditions in the population the facility serves, including ensuring age-specific care and responding to cultural needs of patients and families. Communicates clearly and with courtesy with all members of healthcare team, following lines of authority, as appropriate. Proficient in English for effective oral and written communication with co-workers and other

healthcare team members.

Completes duties with regard to safety practices and policies, including infection control, workplace safety, and management of aggressive behaviors.

Demonstrated proficiency in the use of computers and telecommunications in documentation, tracking, conveying information. Maintains required certifications and continuing education requirements per department and facility standards. Establishes priorities based on essential patient needs and available unit resources of time,

personnel, equipment, and supplies. Documents patient care and unit activities in a timely, accurate, and concise manner. Demonstrates an awareness of and sensitivity to patient/family rights, cultural and ethical beliefs.

Participates in ED staff meetings, in-services, and performance improvement activities.

Establishes effective working relationships with members of the health care team, patients, and families. Acknowledges staff rights and cultural and ethical beliefs. Requires dependable attendance to scheduled shifts and required staff development Demonstrates flexibility in the resolution of staffing issues. Assists with rooming and undressing of patients at the direction of the RN.

Obtains, records and reports vital signs, EKG.s, heights, weights and inputs/outputs of patients as directed and per department policy. May be required to draw blood as part of job responsibilities. Assists physicians and nurses with various procedures, including positioning and set up of draping and prepping. Applies monitoring devices, prepares patient for suturing, performs wound cleaning, application of dressings, orthopedic devices, splints, and crutch fitting.

Assists patients to/from bathroom, in general ambulation, and transports patients as needed. Assists health care team in emergency situations including resuscitation. Assists with discharge process under direction of physician or nurse. Cleans ED gurneys and equipment for efficient provision of care. Ensures patient belonging are collected, bagged and tagged with belonging checklist filled out.

Provides post-mortem care.Prepares requisitions for lab, imaging reports and medical records. Carries out basic clerical duties of the Unit Assistant as needed. Conducts pharmacy, lab, nutrition and imaging pick-ups and deliveries, including specimen transport, as needed.

Inventories, orders, unpack and distributes supplies, forms and linens. Responsible for cleanliness, stocking and organization of patient care areas, utility and storage rooms.

Per facility infection control policy, cleans and processes instruments. Responsible for the quality control checks of urine dipsticks (as applicable per facility)

Demonstrates knowledge and ability to implement community resourcesAbility to pull charts from file room (as necessary). Ability to properly fill out after-hours admission paperwork. Ability to properly apply splints per MD orders. To be able to perform the duties/tasks of a receptionist which will include proper cash handling, customer service, greeting patients, and properly filling out paperwork as well as identifying patients.

To be able to demonstrate proper body mechanics when transporting patients to the floor, or another department. Also use of proper lift techniques in certain circumstances. Perform other related duties as necessary.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Corporate Compliance Accountability:

Consistently supports compliance and the Principles of Responsibility (KP's code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies :

Analytical: Collects and reports data; uses critical thinking and experience to complement data.

Problem Solving: Problem solves in a timely manner, developing alternative solutions and following appropriate escalation process as needed. Problem solves drawing from correct and current knowledge of resources, procedures and processes in the department, facility and community.

Technical Skills: Assesses own strengths and weaknesses, pursues training and development

opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Maintains proficiency in emergency care of patient populations including age-specific knowledge and skills. Maintains proficiency in the care of special populations such as, but not limited to, victims of abuse, hazmat patients.

Customer Service: In all interactions with patients, members, physicians, staff and visitors, demonstrates service-oriented behaviors that include professionalism, culturally sensitive care, respect, and business courtesy. Demonstrates openness to creative and innovative approaches to providing service.

Interpersonal Skills: In interactions with patients, members, and others, focuses on resolving conflict in a blame-free environment; maintains confidentiality; listens to others without interrupting, maintains self-control; remains open to others' ideas and tries new things. Demonstrated skills in management of aggressive behaviors, including de-escalation techniques.

Oral Communication: Speaks clearly and persuasively in positive or negative situations; actively listens and gets clarification; responds well to questions; participates in meetings. Communicates effectively in critical situations.

Written Communication: Writes clearly and informatively, presenting obtained data effectively; reads and interprets written information; documentation is accurate, concise, timely and focused. Achieves and maintains competency in electronic-format documentation, information retrieval and communication. Documentation adheres to medical center policies and procedures, and complies with all regulatory requirements.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; builds morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Takes direction willingly and assumes responsibility for completion of tasks.

Leadership: Demonstrates leadership by actively supporting staff development as a resource to new EDTs and through participation committees or improvement projects.

Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Supports department and facility Quality programs.

Cost Consciousness: Responsible in use of resources and looks for opportunities to improve cost efficiencies

Diversity: Knowledgeable of EEO policy; shows respect and sensitivity for cultural differences and persons with physical disabilities; educates others on the value of diversity; promotes a harassment-free environment.

Safety: Complies with Patient Safety Standards and actively participates in Workplace Safety Initiatives. Maintains a safe work environment.

Organizational Support: Accountable for maintaining current knowledge of organizational and facility policies and procedures Follows policies and procedures; supports organization's goals and values; supports affirmative action.

Physical Demands:

The physical demands described here are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the incumbent is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The incumbent is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The incumbent must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the incumbent is regularly exposed to moving mechanical parts. Frequent exposure to outpatients who may be experiencing a wide range of acute and chronic medical conditions. The noise level in the work environment is usually moderate.