Medicare Billing Operations Team Lead

Job Description: Humana Inc., headquartered in Louisville, Ky., is one of the nation's largest publicly traded health benefits companies, with approximately 9 million medical members. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Over its 45-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.


Role: Team Lead - Medicare Billing Operations Team Lead
Location: Louisville, KY

Are you a fit?
Are you a skilled problem solver? Do you managing and coaching?
Assignment Capsule
The successful candidate will lead and guide a team of 15 -20 associates in providing direct service to and for Humana's Medicare Billing Operation. As a Supervisor you will monitor and track associates performance. Team Leaders coordinate efforts with multiple departments such as; Finance, Billing, Enrollment and Market Offices to better the customers experience with Humana.

A day in the life of a TEAM LEADER might include:


Hiring, coaching, leading and managing performances for the associates.


Insuring all associates are accountable for adherence to policy and procedure.


Use business tools and practices, to include process management techniques, problem-solving, re-engineering and Bench Marking.

Key Competencies
Communication
You actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience.

Problem Solving
You are a problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.
Role Essentials

4 year college degree or commensurate experience.

Two years of previous supervisory experience or commensurate experience serving some type of leadership capacity

Excellent written and verbal communication skills.

Analytical and problem solving skills.
Role Desirables

Three plus years of previous work experience in an operational setting helpful.

General understanding of economic, financial and operational concepts preferred.

Applied knowledge of insurance processing, customer service or call center processes and practices preferred.

Specific knowledge of Medicare claims processing is a plus.

Proficiency with MS Office
Reporting Relationships
You will work in the Billing area under the direction of a Frontline Leader.
Additional Information
Humana offers an excellent salary and benefits package including immediate eligibility for health/dental coverage and pre-tax savings.

Searchable Keywords: Medicare Billing Operations Team Lead / gj-mo

Minimum Education Required: Bachelor

Years of Experience Required: At Least 3 Years

Expected Travel Time: None