Volunteer Services Manager

DEPARTMENT: Volunteers SCHEDULE: Full-Time regular; 40 hours per week; day shift; Monday thru Friday; 8:30am to 5:30pm

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EDUCATION / LICENSE / CERTIFICATION: BA/BS in Business Administration or related field or equivalent experience.? Masters degree preferred.

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SKILLS TESTING: N/A

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Position Summary:

Leads the planning, development, and integration of volunteer programs in accordance with the mission and goals. Manages staff and ensures they are in compliance with federal, state, local, and union regulations.

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QUALIFICATIONS:

Significant hospital volunteer administration and supervision experience required (usually 4 years). Previous experience in events management, and public speaking are required. Previous retail management experience preferred. Demonstrated ability to manage a diverse group. Management of multiple sites preferred. Knowledge of federal, state, and local requirements. Must be able to work in a Labor/Management Partnership environment.

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DUTIES:

Identifies new opportunities for volunteer assistance and negotiates the expanded volunteer roles throughout the medical center. Ensures the staff is in compliance with federal, state, and local requirements and does not perform any bargaining unit work.?In conjunction with KFH/P and TPMG leaders, managers, and supervisors, develops?medical center?volunteer strategies, goals, and objectives. Works with the community to develop and expand volunteer programs (e.g., pastoral care programs) which benefit both the community and Kaiser Permanente. Develops additional revenue opportunities within the medical center). Continues to increase gift shop revenues, by introducing new items which better meet the customers needs. Oversees the volunteer services revenue centers (collection and disbursement). Ensures Volunteer Coordinators and their staff provide a consistent and high quality volunteer programs. Develops training programs for volunteers which meet or exceed regulatory requirements. Manages the Volunteer Coordinators who are responsible for 800 - 1200 volunteers within the medical center. Develops and manages partnerships with local high schools and colleges. Creates and manages new volunteer programs across the medical center. Liaison to community groups. Recruits volunteers with skills that match the needs of individual hospitals and medical offices (e.g, language skills, accounting, customer service, retail sales).

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Consistently supports compliance and the Principles of Responsibility

(Kaiser Permanente?s Code of Conduct) by maintaining the privacy and

confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente?s policies and procedures.

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