Web Specialist - B&E Customer Service

Job Description: Humana Inc., headquartered in Louisville, Ky., is one of the nation's largest publicly traded health benefits companies, with approximately 9 million medical members. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Over its 45-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.


Role: Web Specialist - B&E Customer Service
Location: Louisville, KY

Are you a fit?
Do you enjoy serving customers? Are you a skilled relationship builder?
Assignment Capsule
This successful associate directly responds to questions, handles issues and provides information for transactions, inquiries or complaints to those whom we have key relationships. This associate is also responsible for the quality assurance of our web builds.

In this highly visible role as a Web Specialist, we look to your experience, enthusiasm, and unrelenting customer focus to help us achieve high levels of customer service excellence as you educate and problem solve for the Benefits Administrator, Market and Sales Representative regarding web based issues.

In this position, you will proactively build strong lasting relationships with Benefits Administrators, Market Representatives and Sales Representatives.

Key Competencies
Communication
You actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience.

Leveraging Technology
You are technological savvy and know how to appropriately share and use your knowledge to improve business results.

Implementation/Execution
You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
Role Essentials

Strong commitment to customer service

Demonstrated and proven analytical, organizational, team building and listening skills

Demonstrated experience with web software/technology

Excellent written and verbal communication skills

Good decision making skills

Demonstrated initiative, adaptability and team spirit

College degree or working towards college degree

Role Desirables

Background in health insurance preferred

Knowledge of Microsoft office software
Reporting Relationships
The web specialist will report to the frontline leader.

Additional Information
Humana offers an excellent salary and benefits package including immediate eligibility for health/dental coverage and pre-tax savings.

Searchable Keywords: Web Specialist - B&E Customer Service / gj-mo

Minimum Education Required: Bachelor

Years of Experience Required: At Least 3 Years

Expected Travel Time: None