Bell Attendant

ABOUT THE HOTEL   Hotel has 8 floors (including concierge level), 145 rooms, and 26 suites, all of which were newly remodeled in 2003! Meeting space includes 8 meeting rooms and a ballroom, totaling 13,000 sq ft of maximum meeting space. Renovation of restaurant, lounge, and lobby is expected to be complete by 2007.

 

GENERAL PURPOSE

 

Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

 

ESSENTIAL DUTIES/RESPONSIBILITIES

 

Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. 

 

Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.

 

Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.  Maintains written log recording these requests and deliveries.

 

Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services.  Provides the guest with up-to-date hotel information in order to enhance customer relations. 

 

Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.

 

Maintains a friendly, cheerful and courteous demeanor at all times.

 

Performs other duties as assigned, requested or deemed necessary by management.

 

OTHER DUTIES/RESPONSIBILITIES

 

Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to customers.

 

Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.

 

SUPERVISORY DUTIES - None

 

JOB QUALIFICATIONS

 

Knowledge

 

Must have general knowledge of basic customer service skills and be fluent in oral and written English.

 

Must have knowledge of local establishments, businessess and the surrounding community in general. 

 

Skills

 

Must have vision ability see objects and people at a distance.

 

Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages.

 

Must have upper body strength to continually lift and carry up to 65lbs throughout the hotel

during entire shift.

 

Abilities

 

Must be able to communicate verbally and understand and follow verbal instruction.

 

Must be able to use tact and understanding when dealing with a variety of customer service problems.

 

Education/Formal Training

 

High School diploma or equivalent

 

Experience

 

None

 

Materials/Equipment Used

 

Two- and four-wheeled luggage carts, standard office equipment.

 

Environment

 

Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.