Catering Sales/Conference Services Manager

?  Develops and maintains relationships with clients after program.

?  Details all aspects of upcoming social, group and/or convention (guest rooms, meeting space, food & beverage, off-site events, exhibits, audio visual, etc.). Confirms in writing to the client and all affected departments all requirements via Event Orders and/or Group Resume.

?  Negotiates guest room rates, food and beverage prices, meeting room rental, function space, and hotel services within approved booking guidelines when original commitment from sales contract is not met or as needed.

?  Manages and implements room rental sliding scales and cancellation clauses as outlined in sales contract.

?  Accurately forecasts guest room pick-up and banquet sales revenues and cancellations for all bookings. 

?  Assists with tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.

?  Assists Director of Catering with the implementation and achievement of the marketing plan.

?  Assists the client in menu planning; protocol, coordinates food, beverage, meeting room set-up, decorations and other services as requested by the client; assures that all requirements are communicated and completed to the clients specifications.

?  Produces and distributes Group Resumes, Protocol Agendas; leads pre-con and post-con meetings as needed.

?  Responds quickly to guest requests in a friendly manner.  Follows up to ensure guest satisfaction.

?  Exhibits strong dedication and commitment to tasks and team.

?  Maintains a professional image at all times through appearance and dress and represents the BFOC in all aspects.



?  Monitors trends in Menus, Conference Updates, Audio Visual Technology.

?  Follows company policies and procedures.

?  Fulfills Manager on Duty shifts if required.

 

Note:  Other duties as assigned by supervisor or management.

 

A majority of time will be spent selling and negotiating details regarding hotel guest rooms, catering and banquet services, therefore a significant portion of time is spent speaking, listening, thinking, reasoning, and writing.

A significant amount of time is spent communicating and interacting with various people inside and outside of the hotel, therefore reading and writing abilities are often used when communicating with the hotel departments and outside contacts when planning menus and services, as well as to document any sales related activity.

A large portion of time is spent moving about the property while servicing, meeting and greeting clients, conducting property tours and/ or meeting with other hotel departments.

 Mathematical skills, including basic math, problem solving, forecasting, profit/ loss concepts, variances and percentages are often used.

This person will occasionally assist in breaking down or setting up of banquet space, or assist in food service, requiring lifting of up to 50 pounds.

 

Education/ Experience: High School diploma or equivalent.  A minimum of two years in sales and marketing to include one year of food and beverage and/or hospitality related work experience is preferred IN A FOUR PLUS FIVE STAR RESORT OR HOTEL.  PLEASE DO NOT APPLY WITHOUT THIS BACKGROUND OR EXPERIENCE.  Special consideration will be given to those who exhibit exemplary performance.

 

Certification and/or License Requirement: Alcohol awareness certification.

Skills:

  Strong planning and organizational abilities.

  Attention to detail.

  Written and oral communication skills.

  Customer service.

  Computer skills.

 

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced, stressful environment.