Director of Conference Services

Scope of Position:

 

The Director of Conferences Services is responsible to manage and operate effectively the catering, conference service and banquet activity of the hotel.  The Director is responsible for maximizing revenues, controlling labor expenses, and acting as a liaison between client and operating departments to ensure a successful meeting and rebook business.

 Requirements

 Graduate of recognized Hotel and Restaurant Management Program or equivalent.5 years experience as a Conference Manager or Assistant Food and Beverage Manager in a large full-service hotel Possess or attain CMP designation within two years Active member of: PCMA, ACOM  Working knowledge of LANmark and Delphi preferredLong hours sometimes may be required 

? Light work ? Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objectsMust have proven leadership, organizational, interpersonal and communication skillsMust be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryMust have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of a particular need Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guestsMust be able to work with and understand financial information and data, and basic arithmetic functions

 

Responsibilities:

 Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to executionResponsible for preparing the departmental budget and forecasts, operating within set parameters, ensure effective cost controlResponsible for supervising Conference Services Office and banquet activities.  Effectively maintain staff scheduleResponsible for establishing and maintaining rapport with clients, prior to, during and post-conference, exceeding their expectations and encouraging repeat business.  Conduct site inspections as requiredMust work closely with the Director of Sales to prepare monthly forecastsMust control function space maximizationResponsible for developing the annual business and marketing plan for the department in conjunction with the Director of Sales and MarketingEnsure meeting and function rooms are properly maintained at all times.  Liaise with Food and Beverage outlets with regards to reservations and flow of clientsEnsure Fairmont Hotels and Resorts Health and Safety standards are complied with at all times.  Adherence to the Company?s ?Green? initiativesParticipate in the following meetings: Department Head, Food and Beverage, Forecasting, Budget, Room Yield Management and Pre-ConventionExpedite function bookings; prepare resumes, event contracts, etc.  Compilation and distribution of conference agendas and event ordersEnsure maximum employee satisfaction.  Conduct annual performance reviews.  Coordinate training for all department individuals for best carrying out their responsibilities and dutiesHandle protocol related activity and handle VIP visit scenariosConduct periodic departmental audits to ensure adherence to core standardsPlay active role in local community through adherence to clubs Board of Trade, Rotary, Professional Associations etc