Dispatcher - Customer Service Reps

Busy Limousine/Transportation company.  Serving New England and 450 Cities Nationwide. Looking for reliable, knowledgeable, multi tasker.

 

We are looking for experienced people with a 'Heart for Service'.

 

If you are a master chess player and can see four moves down the road, this is the job for you.

 

Hiring both Customer Service Reps and Dispatchers.

 

Full time and part time positions available. 

 

Job Purpose:

Maintains customer relationship by responding to inquiries; documenting actions. Overseeing and assisting chauffeurs.


Duties:

* Prepares for customer inquiries by studying products, services, and customer service processes.



* Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.



* Records customer inquiries by documenting inquiry and response in customers' accounts.



* Improves quality service by recommending improved processes; identifying new product and service applications.



* Updates job knowledge by participating in educational opportunities.



* Accomplishes customer service and organization mission by completing related results as needed.



Skills/Qualifications:

Mapping Skills, Product Knowledge, Informing Others, Data Entry Skills, Organization, Analyzing Information, Verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills, Multi-tasking.

 

Previous Limousine or Transportation dispatch a plus.

 

Knowledge of LiveryCoach Software a plus.