Front Desk Agent/Telephone Operator

Hospitality



Greet and welcome guests upon arrival.  Register guests into the computer, verifying registration, address, and credit information.  Promote the Starwood Preferred Guest program and provide recognition and benefits to all present members.  Accept payment for guests accounts both at time of registration and check out.  Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks and exchange currency for guests if applicable.  Issue key to and control entrance of safety deposit boxes.  Post miscellanous charges as requested.

 

Answer and direct calls of guests and staff.  Handle guests’ messages and requests.  Responsible for proper execution of emergency procedures.




?  Must be able to stand and exert well-paced ability for up to 4 hours in length.


 


?  Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.


 


?  Must be able to exert well-paced ability in limited space.


 


?  Must be able to sit at a desk for up to 7 hours per day.  Walking and standing are required the rest of the working day.  Length of time of these tasks may vary from day to day and task to task.


 


?  Must be able to lift up to 15 lbs. occasionally.


 


?  Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.


 


?  Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.