Front Desk Supervisor

Hospitality



The Westin St. Francis Hotel is seeking someone who:


 


Greet and welcome guests upon arrival.  Register guests into the computer, verifying reservation, address, and credit information.  Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members.


 


Accept payment for guests’ accounts both at the time of registration and at checkout.  Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks and exchange currency for guests. 


 


Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests.  Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.


 


Provide ongoing training and support to front desk agents.


 


Issue key to and control entrance of safety deposit boxes.  Post miscellaneous charges as requested.


 


Maintain all front desk related equipment and a par stock of supplies.



Education

High school or equivalent education required. 

 

Experience

Two years hotel front desk experience required.  Supervisory experience preferred.

 

Licenses or Certificates

Not applicable.

 

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.