Housekeeping Manager - Solvang, CA

POSITION SUMMARY: Supports general resort operations by effectively managing Housekeeping staff and by maintaining resort quality standards.

 
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include percentage of time spent on each duty/responsibility and categorize from highest to lowest percentage.  This is not inclusive of all duties, just the essential functions of the position.  Other duties may be assigned.


50  %  Ensures overall unit and public area cleanliness by effectively managing the housekeeping function and staff. 

10  %  Hires, trains, disciplines and terminates Housekeeping staff.

10  %  Develops, assigns and directs weekly schedules and daily duties of Housekeeping staff.

10 %  Manages financial aspect of Housekeeping function including budgeting, inventory, reporting, etc.

10  %  Responds efficiently and courteously to guest service requests. 

 

SUPERVISORY RESPONSIBILITIES:
Supervises 1 Supervisor and 10 --15 employees engaged in laundry and unit preparation, cleaning and inspecting.




EDUCATION AND/OR EXPERIENCE: Indicate minimum requirements necessary for this position.

o High School diploma
o Three years related housekeeping experience required.
o One year of previous supervisory experience required.


SKILLS AND ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

o Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals.
o Ability to write routine reports and correspondence.
o Ability to effectively present ideas before groups or individuals.
o Ability to give high priority to customer service.
o Ability to solve problems without additional guidance.

 

LICENSES, CERTIFICATES AND REGISTRATIONS:
o CPR certified or in the process of attaining.
o Valid driver's license
o Blood bourn pathogen certified or in the process of attaining


PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
o Grasp, handle or feel objects, tools or controls
o Talk and hear
o Frequent standing, walking and clilmbing
o Reaching, stooping, kneeling and crouching
o Frequently lift and or move up to 10 pounds.  Occasionally lift and or move up to 25 pounds.
o Close vision, peripheral vision and the ability to adjust focus.

 

WORK ENVIRONMENT:
o Indoors with exposure to excessive noise from vacuums and heavy equipment, dust, fumes, and vibrations at least fifty percent (50%) of the time.
o Outdoors, exposed to potential temperature extremes of heat and/or cold at least twenty-five percent (25%) of the time.
o Frequent computer use at workstation up to two hours at a time.
o Frequently work at fast pace with unscheduled interruptions.
o Responsibilities frequently require an adjusted work schedule, evenings, weekends and holidays to meet resort operating demands.