Server

SERVER / WAITSTAFF

 

Job Purpose:
Serves patrons by providing information to help food and beverage selections; presenting ordered choices; maintaining dining ambiance.

Duties:
* Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.

* Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.

* Helps patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions.

* Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests.

* Keeps kitchen staff informed by noting timing of meal progression.

* Serves orders by picking up and delivering patrons' choices from bar and kitchen; delivering accompaniments and condiments from service bars.

* Responds to additional patron requirements by inquiring of needs; observing dining process.

* Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.

* Concludes dining experience by acknowledging choice of restaurant; inviting patrons to return.

* Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host person; returning change or credit card and signature slip to patrons.

* Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:
General Math Skills, Verbal Communication, Customer Service, Resolving Conflict, Teamwork, Persistence, Energy Level, Selling to Customer Needs, Thoroughness, Professionalism, Client Relationships