Shift Manager - Detroit

This job contributes to the success of Avis Rent A Car System, Inc.,  by supervising one or more of the daily operations and sales functions on or off airport to ensure maximization of fleet utilization, incremental revenue, customer satisfaction and employee management.  This position specifically supervises the counter, service and/or bus area as assigned. Performs duties and provides service in accordance to established operation procedures and company policies. 


 


Responsibilities and essential job functions included, but are not limited to:



Directs and controls the servicing of customers at rental counters in arranging for the rental of vehicles after checking driver’s license and other documents, the selling of incremental products and responding to customer’s inquires and/or complaints.


Plans, directs and controls the preparation of returned vehicles for the next rental, and inspects vehicles on the ready line to ensure compliance with established quality assurance standards.


Ensures all missing vehicles are reported to Security on a timely basis by examining rentals, calling customers, and checking inventories at other area locations.


Maintains the rental facility and equipment, and monitors all conditions and occurrences in and around the facility during the shift ensuring employee and customer safety, reporting any adverse or dangerous conditions.


Organizes the duties carried on at the counter and monitors the employee performance.


Responsible for the development of new employees and the on-going performance assessment of current employees.


Recommends appropriate corrective action where necessary.


Ensures all Quality Assurance standards are maintained


Monitors work flow and responds to lapses in productivity by initiating corrective action. 


Reviews work being performed in the area to ensure complete, timely, and consistent results, and evaluates the performance of subordinates in formal reviews.


Schedules overtime hours and reviews time cards for accuracy; records lateness and absences; schedules vacations and personal days off; prepares overtime report.


Monitors rental agreements to ensure correct rates and expenses are being charged.


Controls and authorizes the disbursement of petty cash funds.


Builds and maintains business relationships to facilitate organizational profitability.  (Including maintaining good relations with union representatives to ensure adherence to contracts and to prevent grievances from going to arbitration where applicable).  This position is responsible for and based out of Detroit Metro Airport.



Required Experience
 High School Degree plus 2-4 years of college preferred (or equivalent in education, experience or training).
 One or more years of supervisory experience preferably in a service oriented field.

 

Required Knowledge, Skills and AbilitiesEffective supervisory, communication (both written and oral) and organizational skills.
 Good decision making skills
 Ability to deal effectively with the public.
 Ability to work various shifts including nights, weekends and holidays.
 Valid driver’s license and good driving record. Commercial Driving License (CDL) where applicable.