Accenture HR Services - Benefits Specialist

Organization:  Outsourcing Operations
Location:  San Antonio, TX

 

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

 

Accenture?s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR.  We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

 

The Benefits Specialist provides expertise in the area of disability, FMLA, worker?s compensation, ergonomic accommodations, ADA compliance, military leave, and adoption leaves, by working directly with client personnel to manage leaves, claims and individual ergonomic accommodations. He/she escalates issues and seeks advice when faced with complex issues/problems.  This individual may have regular interaction with users around first line queries/requests for information.  He/she applies procedures to ensure accuracy of output and adopts continuous improvement approach. This role is also required to share knowledge and experience with others.

 

Execute processes and advise client personnel, according to client policies, in managing service provided in any of the  following areas:
?Short-term and Long-term disability
?Federal Family & Medical Leave Act (FMLA) & various state acts
?Worker?s compensation leaves
?Ergonomic accommodations
?Americans with Disabilities Act (ADA) accommodations
?Military Leaves of Absence
?Adoption Leaves
?Provide appropriate paperwork to support processes and ensure compliance in following client policies/practices.
?Maintain confidential files to meet client requirements
?Maintain up-to-date knowledge of client policies, statutory requirements and special handling procedures.
?Prioritize activities to meet client deadlines and quality standards
?Provide input into process improvement opportunities
?Support and sustain a positive work environment that fosters team performance through own work and behavior

?Overtime may be required

 

Qualifications

?1 - 4 years of experience in a benefits administration role,
?1 - 5 years experience with MS applications (Access, Excel, Word and PowerPoint)
?HS Diploma or GED required
?1 - 5 years experience with Internet, Internet Explorer and web based systems
?1 - 5 years of experience in a benefits administration role, preferably in Leaves/FMLA
?1 - 4 years experience with customer service skills

Nice to Have/A Plus:
?Previous HR experience, preferably in an operations environment
?B.A. or Associates degree, or equivalent combination of education and experience.  High School Diploma or GED required.
?Experience with Leaves/FMLA

 

Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.

 

Accenture is a global management consulting, technology services and outsourcing company.  Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments.  With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance.  With more than 123,000 people in 48 countries, the company generated net revenues of US$15.55 billion for the fiscal year ended Aug. 31, 2005.  Its home page is www.accenture.com.

 

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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

 

Accenture is an Equal Opportunity Employer.