Benefits Specialist II

Purpose 

Under general supervision, administers one or more of the following benefit plans: COBRA, Long Term Disability, Employee Stock Purchase Plan, 401(k), or Health and Welfare plans. Investigates and resolves specific benefit problems or issues between employees and appropriate vendors.

 Responsibilities 

? Administers one or more benefit programs.

? Consults with and advises employees regarding all benefit related inquiries and work with appropriate resources to resolve all issues.

? Maintains employee benefits records and prepares required reports.

? Coordinates and maintains accurate communications to customers.

? Perform weekly and or monthly benefit processes.

? Ability to analyze and reconcile monthly process.

? Ability to build and maintain strong relationships with employees, customers and vendors.

? Seeks on ways to improve daily work processes to enhance quality, productivity and customer service.

? Assist in annual processes and testing as needed.

 

 

Key Result Areas (Outputs & Deliverables) 

? Assist customers with problems to deliver accurate and timely responses.

? Ensure that processes are delivering the correct output.

? Manage vendor relationships for all clients while providing ongoing resolution of employee issues.

 Customer/Business Partners 

All Business Units

Employees

Corporate Benefits, Human Resource, Legal and Tax Departments

Vendors

 

 Critical Technical/Functional Competencies



Job Requirements (Indicate whether Required or Preferred)

 

Technical Knowledge/Skills

? Required: Experience with a Benefits/HR HRIS system.

? Preferred:  PeopleSoft HRMS experience

 

Education or Certifications

? Required: Bachelor?s degree or equivalent work experience with significant experience in Benefits or HR.

? Preferred: Bachelor?s degree in Business or Human Resources

Work Experience

? Required: Two to four years of benefits administration and/or human resources experience in a progressive business.

? Preferred:  Three to five years Benefits experience in a benefits/call center environment.

 

Other (Specify)

? Required: Superior oral and written communication, influence and interpersonal skills.

? Ability to work independently as well as part of a team in a constantly changing environment.

? Ability to adjust to changing priorities, circumstances and direction.

? Ability to quickly identify and understand problems and select appropriate resolutions.

? Excellent Customer Service Skills.

? Ability to convert complex data into meaningful information so actionable plans can be developed.

 

 

 

 

To be considered for this position, submit a cover letter with salary history/requirements and a resume, as one document, to our website at www.nytco.com/careers.

 

The New York Times Company is an Equal Opportunity Employer.