Client Services Analyst (DB) - Mercer HR Services US

A Client Services Analyst provides support to assigned Mercer HR Services Defined Benefits clients, and serves as a technical resource to the client and client services administrators. To fulfill this role, the analyst will:

Review team's correspondence
During these reviews look for and document any potential problem patterns
Assist Client Services Team Leader and Client & Participant Services Manager in making sure metrics are met
Respond to technical questions from plan sponsors and plan participants - in person, in writing, and over the telephone
Read and interpret plan documents and summary plan descriptions
Interact with trustees
Use in-house systems to ensure accuracy and consistent documentation.


 

BA/BS or equivalent industry experience; additional CEBS coursework preferred Two to five years' experience in an analytical role dealing with pension plans and related calculations Prior experience in benefit program administration or actuarial experience preferred Proficiency with Excel, MS Word, and Lotus for Windows Strong attention to detail Strong teamwork skills combined with the ability to work independently with minimal supervision.

Mercer Human Resource Consulting Inc. is an equal opportunity employer.