Client Training Specialist - Kmart Retail

Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.

The Client Training Specialist translates people strategy into action by executing those projects and initiatives that provide training support for the retail stores. The incumbent works to ensure retail store training for specific parts of the business support the drive for business performance.

Qualifications
Responsibilities
Identify current and future retail store training needs
Encourage retail store training embedment as a part of a high performance culture
Participate with the Retail Store Training team in executing a strategy and tactics to improve retail store business results by developing the retail store training for all retail store associates
Recommend training solutions that address business challenges and are cost effective by leveraging technology, using a systematic approach to training development and providing business oriented measurement of outcomes
Work with business partners, vendor partners, instructional designers and developers to create and deploy custom training solutions to improve associate performance
Promote a culture that clearly emphasizes the strategic significance of continuous learning
Execute retail store training projects and initiatives
Ensure client satisfaction
Skill/Experience Requirements
Understands sound principles of instructional design and development
Understands organizational dynamics and business strategy; translates into learning solutions to support the retail store hourly and management populations
Displays strategic as well as tactical perspective
Employs creative, practical problem diagnosis and problem solving skills
Demonstrates effective change management skills
Applies verbal and written communication skills effectively
Possesses and uses negotiation/influencing skills effectively
Displays good marketing skills
Builds and sustains productive working relationships with peers and higher management
Recognizes opportunities and takes action without waiting for specific direction
Maintains flexibility, able to change and implement new processes
Serves as role model for the leadership framework within Sears
Displays strong team and leadership skills
Maintains high personal standard of integrity
Handles sensitive information confidentially and objectively
Displays sound management skills and knowledge
Maintains working knowledge of Microsoft office suite
Prefer a minimum of 4 years of Training and Development Experience
Bachelor degree required



Sears is an Equal Opportunity/Affirmative Action Employer.