Director, Knowledge Management

As the Director, Knowledge Management, this person will lead the knowledge management function to additional, scalable growth and measurable achievement. The Director, Knowledge Management will work in our headquarters, located in Watertown, Massachusetts. (S)he will report to the VP, People and Process.

Responsibilities may include, but are not limited to:


Build a scalable training and knowledge management strategy

Act as chief evangelist for knowledge management throughout the organization

Lead the effort to establish and maintain a scalable teaching and learning infrastructure (learning management system, standards, p & ps) using a blended learning approach

Lead the certification program that delivers: job and work process analysis to managers and job specific training (current job, as well as advancement opportunities) to employees

Deliver a common framework for athenistas and clients to learn and use athenaNet services through documentation of athenaNet changes, as well as advocacy for and training on those changes

Recruit, develop and retain the Knowledge Management team.


Required of All Employees of the Department of People and Process:

Solid computer skills

Writing and Verbal skills

Analytic and/or research skills (will vary depending upon the specifics of the role)

Bachelor?s degree, Associate?s degree or equivalent experience (will vary depending upon the specifics of the role)

Mastery of all Microsoft Office applications, including Outlook, Word, Excel and Powerpoint, as well as proficiency with Visio


For all Director level staff (which includes the Director, Knowledge Management) at athenahealth:
In addition to meeting the minimum criteria (outlined above) for any athenahealth employee, all Director level staff (including the Director, Knowledge Management) must be able to work independently with little oversight/input from a supervisor to execute projects and make management decisions that have a broad overall impact on the company. Thus, (s)he must possess the following additional skills/experiences/attributes:


Strong management and leadership abilities

Strong computer, analytic and research skills (will vary depending upon the specifics of the role)

Strong written and verbal skills

Demonstrated ability to develop, manage and adapt workflows, P & Ps and other relevant pieces of intellectual capital

Demonstrated ability to manage major, more complex and longer-term projects and initiatives that may require cross functional collaboration

Ability to develop and manage to an Operating Plan and budget (will vary depending upon the specifics of the role)

Ability to manage staff, including writing reviews and making other personnel decisions (will vary depending upon the specifics of the role)

Bachelor?s degree, Master?s degree or equivalent experience (will vary depending upon the specifics of the role)

Required of all athenahealth employees:
The Director, Knowledge Management must adhere to the business and cultural goals required by all employees of athenahealth.

Performance

Dedication to the corporate mission to become the most trusted and effective business service to health care providers in the world;

Commitment to athenahealth?s social mission to improve the quality of healthcare for all;

Commitment to athenahealth?s Corporate Compliance Code, including escalation of all compliance issues through the chain of command and to the company?s Compliance Officer and/or General Counsel;

Unconditional support of athenahealth?s cultural mission to be a community of teachers, learners and winners, including:

Belief in the primacy of the group over the individual ? that ?super-performers? are those who most help the performance of those around them rather than those who produce the most themselves;

Creating a virtuous circle of learning and innovation through fostering his/her innate curiosity and desire to: 1) master his/her job, 2) innovate in his/her area of responsibility, whatever its scope and 3) teach other athenistas about what s/he has learned;

Demonstrate unconditional positive regard for the personal worth (distinct from a particular individual?s actions) of all other athenistas, and act accordingly;

Fueled by the passionate desire to make his/her role and athenahealth a terrific success, every athenahealth employee will do what it takes to get the job done, including sometimes working unpredictable, long hours to perform a diverse array of tasks.

Skills

High level understanding of the three major services lines and of the organization?s responsibility for delivering on them;

Understanding of the Balanced Scorecard and each department?s responsibilities under it;

Excellent communication skills (particularly listening and speaking);

Maniacal attention to detail;

Willing/excited to work in a fast-paced, but sometimes intense, rapidly expanding company;

Strong computer literacy and/or the comfort, ability and desire to advance technically.

For all Director level staff (which includes the Director, Knowledge Management) at athenahealth:
In addition to meeting the minimum criteria (outlined above) for any athenahealth employee, all Director level staff (including the Director, Knowledge Management) must be able to work independently with little oversight/input from a supervisor to execute projects and make management decisions that have a broad overall impact on the company. Thus, (s)he must possess the following additional skills/experiences/attributes:


Strong management and leadership abilities

Strong computer, analytic and research skills (will vary depending upon the specifics of the role)

Strong written and verbal skills

Demonstrated ability to develop, manage and adapt workflows, P & Ps and other relevant pieces of intellectual capital

Demonstrated ability to manage major, more complex and longer-term projects and initiatives that may require cross functional collaboration

Ability to develop and manage to an Operating Plan and budget (will vary depending upon the specifics of the role)

Ability to manage staff, including writing reviews and making other personnel decisions (will vary depending upon the specifics of the role)

Bachelor?s degree, Master?s degree or equivalent experience (will vary depending upon the specifics of the role)


Care - Care deeply about both the learning and teaching process and have demonstrated success getting others to care about those disciplines.

Build ? Effective at establishing a team and processes and delivering on goals while the team and processes are being established.

Know ? Know enough about the disciplines of Training and Knowledge Management to build and implement scalable and successful strategies and programs. In addition, the successful candidate will constantly broaden/deepen his/her understanding of best practices in knowledge management and training, as well as his/her understanding of athena, our business and the business of healthcare.

Lead ? Lead the creation of a team that is known internally and (eventually) externally for its training and knowledge management functions; its ability to teach and learn.