HR Services - Client Account Director

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HR Services - Client Account Director

Industry: Consulting

Location: Minneapolis, MN

 

Description: ? Managing account relationships either directly or through Account Managers reporting to them ? Planning and reviewing the account with the Account Managers, and adhering to that plan ? Taking responsibility for the overall service delivery to the client ? Liaising with operations leads to ensure services meet required standards ? Working with internal departments to ensure that new services are developed to agreed requirements and quality ? Managing service issues to resolution ? Understanding the Client?s business strategy and imperatives and selling further business into the Client including writing proposals, managing the pricing activity and seeking sign-off from the New Business Board

 

Requirements: ? 8+ years work experience; preferably 5-7 years in an outsourcing and/or business development environment ? Minimum Bachelor's degree in relevant field; Graduate degree preferred ? Knowledge of Outsourcing industry and how the company?s contract structure operates ? Understanding the implications of contracts on our business ? Knowledge of policies and procedures of outsourcing clients ? Ability to strategically manage joint business planning in line with organizational strategy ? Detailed understanding of HR Services and client strategy ? Skilled in questioning techniques ? 5 years+ sales experience and client management experience (e.g. of the sales process / cycle, from finding to closing new business, and qualification) ? 5 years+ in the Client Management arena; experience of relationship building, business management, finance, commercial awareness and understanding of budgets and planning ? Ability to close prospects ? Organizing, facilitating and coordinating internal functions ? Possessing accepted range of sales expertise ? persistency, positive approach and selling attributes ? Ideally possesses understanding of HR processes and the professional sector ? Able to understand interpret complex client challenges and identify potential new service areas including service improvement initiatives

 

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