Human Resources Service Center Representative

The first Family Dollar store was opened in Charlotte, NC in 1959. It was a relatively small, self-service operation located in a neighborhood convenient to low and middle income consumers. The merchandise assortment featured basic goods for family and home needs, and the no frills, low overhead, cash-and-carry environment provided good value at the lowest price points. As new stores opened in the early years of the Company's existence, it became clear that this merchandising concept filled a niche in the marketplace and held great promise for supporting a chain of much larger size.



This position will answer incoming phone calls and emails from current and former Family Dollar Associates concerning HR and Payroll issues.  This person will be responsible for following company guidelines, while providing quick and accurate assistance to the caller/emailer. This person will be expected to track all call information in an internal database, while utilizing multiple software applications to assist the caller/emailer. This person will be held to the highest level of professionalism and customer service.  This position requires an individual that is capable of managing a fluctuating workload and dynamic work environment, while coordinating efforts within a team.

A High School Diploma/GED is required. Good data entry skills, excellent oral and written communication skills, and intermediate MS Office skills are required.  Previous customer service call center experience is preferred.  Bilingual in Spanish is considered an asset.