Sr. Organizational Development Consultant

Today's healthcare industry -- dynamic and changing at a fast pace. Recruiting talented people can mean the difference between success or failure. At Blue Cross and Blue Shield of Massachusetts, our record of achievement represents a history of hiring the best people we can find, and then challenging them to excel. It's the kind of environment that enables us to give our best to the consumers we serve, and at the same time, work to the potential of those who work for us.

Consultant IV

Blue Cross Blue Shield of Massachusetts is an Equal Opportunity Employment/Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, or any other characteristics protected by law.

The focus of Senior Organizational Development Consultant is on faciliating both strategic and organizational change. Responsibilities of this position include providing organizational development and effectiveness performance consulting for both departmental and high-level, complex enterprise-wide projects and initiatives. This is accomplished through strategic vision and goal development, needs assessment and diagnosis, role and responsibility clarification, leadership and team development, coaching, and design and implementation of process and performance interventions. Responsibilities also include management of career development, mentoring, change management and job rotational programs. In this role, the consultant collaborates closely with HR partners, business clients, sponsors and project team members to ensure alignment and integration of strategies, projects and programs for successful implementation.

Key Accountabilities:


Conduct needs analysis of individual, team and leader development requests from vice-presidents, directors and department managers; clarify performance issues and provide targeted recommendations

Manage corporate-wide development programs including divisional rotational development programs, career management, and mentoring programs

Design and develop workshops and interventions for performance improvement through action learning, team-based coaching and consultation, and leadership development

Administer and debrief individual and team assessment instruments including Myers-Briggs Type Indicator, Leadership Effectiveness Analysis, and DiSC Profile

Provide coaching to department heads and managers on performance and associate issues as well as individual and team development and career planning

Educate and assist leaders and associates to implement processes and initiatives including Talent Management, Individual Development Planning, Career Planning, Performance Management, and Titling processes.

Challenges/Problem Solving:


Align recommended solutions to organizational and business strategies and practices

Assess requests and determine whether solutions are training or OD focused

Decision Making Authority:


Ability to act independently to prescribe solutions to support strategic initiatives

Leadership Responsibilities:


Budget responsibilities in regards to vendor selection and negotiations

Project Management responsibilities for corporate-wide development initiatives that are linked to corporate strategy, as well as managing support to assigned business areas

Advise senior leaders on OD and development issues

Coach senior and mid-level leaders on effective leadership behaviors

Ensure that initiatives align with HR strategy

Represent BCBSMA at community programs and events

Qualifications:(knowledge/skills/abilities/behaviors)


Experience in building organizational, team, and individual capacities through needs analysis, strategic OD interventions, instructional design, training and facilitation, and program evaluation.

Proven ability to effectively identify client needs, and to design and facilitate customized, engaging, results-oriented interventions to improve performance and support business goals.

Ability to build strong interpersonal relationships

Strong project management skills

Conflict resolution skills

Excellent verbal and written communication skills

Advanced planning and organizational skills

Problem solving abilities

Analytical and decision making skills




5 to 7 years of experience in OD, HR and/or training in a corporate environment

BA required