Technical Trainer III - PeopleSoft / Financial / HR

How to Apply Time Warner Telecom accepts online applications via the Time Warner Telecom website - www.twtelecom.com Job Description General Purpose: 
The Technical Trainer position is primarily responsible for developing, delivering, and maintaining PeopleSoft Financial training solutions and measuring the effectiveness of the training for TWTC.  This position is responsible for the PeopleSoft Financial life cycle training delivery and course updates for the following training courses:  Accounts Payable, Accounts Receivable, Inventory, Projects, Requisitions, and Receiving; as well as development of new training courses in the area of financial/HR systems, applications, and business processes.  Training solutions are predominantly delivered via web conferencing, with some instructor led training.

Technical Competencies:

* Develop and Facilitate material in a Technology Based Learning (TBL) environment
* Excellent computer skills to include the Microsoft Office suite
* Instructional Design and Development skills utilized to build learning materials
* Class facilitation and presentation skills
* Ability to perform complex detailed needs analysis for customer training requests
* Understand training measurements
* PeopleSoft training experience or other Enterprise Resource Planning (ERP) software training experience.
* Possesses an understanding and background of Learning Management Systems
* Analytical skills needed to identify customer needs, define objectives, develop materials and deliver courses
* Prefer experience developing e-learning solutions using commercial applications such as Camtasia and or Captivate, and basic skills in the area of web publishing experience (frontpage, html, etc.)

Behavioral Competencies:
* Manage Projects - Tracks progress towards attainment of objectives and takes corrective action when needed
* Fosters relationships - Treats people with respect; shows sensitivity to the needs and concerns of others; initiates and builds relationships with others; makes others comfortable and puts them at ease
* Facilitates Effectively - Willingly shares information; facilitates the discussion and resolution of different views; leverages areas of agreement to gain consensus; shares credit with others; promotes teamwork within groups;  works for best solution rather than own solution; maintains optimism in complex or challenging situations
* Speaks and presents with impact - Listens openly and non-judgmentally; listens without interrupting; encourages full expression of ideas; opinions, and concerns; probes beneath the surface to fully understand the speakers thoughts and feelings 
* Writes effectively - Clearly and concisely expresses ideas and concepts in writing; prepares persuasive written materials; adapts writing style and language to fit the situation/audience; knows when to communicate orally or in writing
* Develops oneself -  Seeks assignments that stretch own capabilities; pursues learning and self-development; seeks feedback to enhance performance; accepts criticism openly and non-defensively; adapts behavior in response to feedback and experience; develops relevant skills in new technology 
* Understands company/customer business - Seeks to understand company customers business as a whole-not just OL&D (HR) aspects
* Focused on Business results - Speaks in terms of business/customer results
* Considers alternatives - Spots changes in the environment, present resources, and strategic directions to anticipate future problems and opportunities
* Identify critical success factors - Identifies and develops innovative approaches to deal with business issues

Preferred Education/Experience:

* A minimum of a High School Diploma or equivalent required with a Bachelors Degree preferred
* Experience in the telephony industry preferred
*1-2 years in PeopleSoft training development delivery strongly preferred, specifically in Financials and Inventory.
* 1-3 years formal instructional design and delivery is preferred with a background in web-based and multi-media training delivery systems. 

Working Conditions/Physical Requirements:
* General office environment. 
* Extensive use of office equipment to include fax machine, PC, and copier.
* Some overtime work may be required. Equal Employment Opportunity It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.