ALOHA POS SYTEMS ANALYST

This analyst will be instrumental in assisting all management levels to make informed business decisions and drive efficiencies. The POS Systems Analyst must be a self-starter who is highly motivated and task oriented. Strong technical knowledge with Aloha, along with project management skills are essential.

 

Major Responsibilities and Essential Functions:

 Perform and manage application installation, configuration, testing, and debugging to support the organization?s Point-of-Sale and Back Office systems. Maintain POS information, including pricing, menus, POS navigation, BOH Inventory, and Reporting Support other restaurant applications, including Internet reservations, contact management, guest surveys, etc. Create training materials for field and support personnel. Perform occasional on-site training for field locations. Create change control procedures and documentation. Create test plans and carry out all system testing. Act as the escalation point for help desk cases to ensure timely and accurate closure of issues. Document system requirements and specifications. Development and maintain the Corporate Intranet and associated databases and systems.

 

REQUIREMENTS

 Knowledge of Aloha POS is essential Must have 3-5 years of POS configuration experience Some travel required (<10%) Must be able to communication with Restaurant Operations, Field Directors, and Restaurant Managers on planning and implementing changes to the POS Strong written and oral communication skills (business requirements documentation, project plans, etc.) Proficient in MS Office Ability to work effectively with minimal supervision; able to work independently

 

Desired Knowledge, Skills or Experience

 Bachelors Degree Knowledge of restaurant industry (operations, management) Knowledge of PC hardware and networks Experience writing SQL queries Hands-on experience with development and implementation of web-based applications using MS tools

 

Experience with .NET, VB, SQLServer a plus.