Associate ERP Technical Analyst (PeopleSoft) - 3453

NAVTEQ is the leading provider of digital map data for Vehicle Navigation, Internet & Wireless applications and Business Solutions. Cutting edge applications such as these are part of a growing set of applications that enhance consumer's access to information while they are mobile. We have coined the term informed mobility' to represent this emerging need.

 

NAVTEQ data is used in virtually all of the leading navigation systems in both North America and Europe. Our customers rely on NAVTEQ digital map information for use in their applications based on its accuracy, detail and completeness.

 

We are currently looking for an Associate ERP Technical Analyst in Chicago, IL.

 

Overview:

The Associate ERP Technical Analyst under close supervision provides technical support for existing ERP software.  Resolves issues/problems on a timely basis.  Applies training and knowledge during the installation of new software/upgrades.  Plays a key role in the testing of product upgrades.  Works with appropriate external resources (ex., PeopleSoft Global Support Center, consultants) to achieve desired goals.  Develops new technical procedures in support of system enhancements and additions.  Develops system enhancements using PeopleTools or other currently available programming tools.  May function as a primary contact for all assigned cases.

 

 

Principle Duties:Acquires and maintains knowledge of relevant product and service offerings.Contributes to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving issues as quickly and effectively as possible.Installs, test and documents all application related server software/upgrades.Modifies work processes techniques, methods, and practices to accomplish specific work assignments.  Documents and informs the project team on the use of new or enhanced PeopleSoft programming techniques, methods, processes and practices.Researches, responds to and accurately resolves cases, in a timely manner and in accordance with established standards.  Takes ownership and responsibility for cases.Creates and modifies new programs, reports, and scripts etc. from specifications provided by a supervisor.



Job Specification:Undergraduate degree, or equivalent combination education and relevant work experience.Basic knowledge of relevant software development tools and software development languages.Basic analytical and problem-solving skills.Basic written and oral communication skills.Basic relationship building ability.Basic project management skills.Basic business acumen.Developing professional demeanor and customer-focused orientation.