BPCS Application Support Consultant

SUMMARY OF POSITION: 

Provides senior level, expert business consultative services as part of a OneNeck Customer Team to our customers.

 

SKILLS NECESSARY:

? Demonstrates a working knowledge, skill and ability BPCS Application Support.

? Must be able to design and document solutions for moderate to complex business requirements in accordance with established standards and methodologies.

? Must be able to use analytical skills to quickly identify resolutions to incidents and assist in problem resolution.

? Maintains professional demeanor and communications with customers by providing expert customer service and support.

? Provides excellent verbal and written communications with our customers, management, and peers.

? Adds value and contributes to customer/project initiatives by understanding and anticipating business requirements of the customer.

? Must serve as a knowledge resource for other consultants in their area of expertise.

? Responsible for customers? satisfaction with his/her deliverables.

? Develops a thorough understanding of and adheres to OneNeck delivery processes and the processes of the Customer(s) he/she works on

? This position is expected to be asked to lead technical and business related teams on project work under the direction of Customer Manager.

 

EDUCATION:

 Four-year degree or equivalent in a related discipline (e.g., information technology, computer science, business, engineering).

 

YEARS OF RELATED EXPERIENCE:

Minimum seven years industry experience in Application Support.

 Minimum seven years experience with BPCS in an implementation and/or support role.