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CRM Business Analyst
| Details |
Country: USA
Location: MD Gaithersburg
Total applied: 23
Relevant Work Experience: 5+ to 7 Years
Career Level: Experienced (Non-Manager)
Education Level: Associate Degree
Job Type: Temporary / Contract / Project
Job Status: Full Time
Job Shift: First Shift (Day)
Salary: From 60.00 to 65.00 USD per hour
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CRM Business Analyst
POSITION SUMMARY
The Business Analyst formulates and defines a proposed solutions scope and objectives through research, client interface, and fact-finding combined with an understanding of applicable business systems and industry requirements.
QUALIFICATIONS
Knowledge: Licensure, Accreditation, Certification of Degree(s) required. Degree or equivalent in business discipline. Prior knowledge in the CRM arena, ideally Siebel Health Care.
Experience:
At least 5 - 7 years of successful business analysis experience, with at least 3 of those years working in technology department.
Skills/Aptitudes: Working knowledge of CRM (Siebel) deployment and maintenance or Call Center Operations knowledge
Ability to understand business processes and translate into technical specifications.
Solid problem solving and analytical skills.
Ability to work effectively with people at all levels of the organization
Client-focused approach with outstanding interpersonal skills
Working knowledge of system development life cycle concepts
Ability to provide cost estimates on project tasks
This is a 6 month contract to hire position and can not work with third Parties.
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