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Call Center Engineer
| Details |
Country: USA
Location: MA Boston
Total applied: 33
Job Type: Temporary / Contract / Project
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Call Center Engineer
This person will help to design call center solutions and maintain the integrity of the existing infrastructure. Call Center Engineers work with vendors and business partners to collect requirements and implement technologies that are innovative and cost efficient. This individual must be comfortable with working some weekends and evenings, as well as roughly 10% of travel.
Strong knowledge of either Aspect or Avaya platforms and a minimum of five years of dealing with installation or maintenance of either Aspect or Avaya switches for call center environments are required. You must have experience assigning 800 services, knowledge of Cisco ICM, and experience in installing inbound AT&T trunks to either Aspect or Avaya platforms. Strong knowledge of the following platforms is desired: telecom networking such as TCP/IP, VOIP, SIP, QOS, XML; operating systems such as XP, Linux, NT; application protocols like HTTP and Telnet; VRU/IVR and ICM protocols. Experience with both Avaya or Aspect ACD's and Cisco ICM/CTI solutions is needed. You will also need basic infrastructure knowledge including T1, DS3, OC3 connectivity and integration. Integration on workforce management systems is required with telecom infrastructures to deliver reporting tools to business clients. Knowledge is required of CRM solutions and its relationship with all of the above technologies. Please respond to
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