Change Control Coordinator

Description:LOCAL CANDIDATES ONLY!!

This intermediate-level professional, is a fully qualified individual producer who applies a broad knowledge of technical concepts, practices and procedures. Duties require a variety of computing, data communication and telecommunication skills, familiarity with various diverse operating environments, applications and equipment, and will vary depending upon the end-user(s) serviced. The incumbent works under general supervision and errors at this level can cause delay, expense and/or disruption.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:

Provides end-user technical support including, but not limited to, configuring hardware, performing hardware/software installations, troubleshooting and correcting H/W and S/W problems, and resolving day-to-day system problems for client/customer and/or ACS end-users.

Works on fairly complex assignments (and/or portions of larger, complex assignments).

Performs a full range of technical support activities.

Performs as a member of quick-response user-support team and generally works under deadlines, operating independently to resolve end-user problems.

Considerable end-user interface by phone and/or in-person.

Initial Daily Responsibilities will include:

1. Monitor daily change control requests using the Remedy Action Request system customized Change Management Application.
2. Provide input to the overall workflows of the Change Management Application.
3. Work closely with the Sr. Operations Manager from AMS and other various Change Control specialists and managers throughout ACS.
4. Run daily and weekly change control reports.
5. Review and escalate all missed change control requests.
6. Open and assign change tasks in Service Center for the various other ACS departments.
7. Hours are from 8-5 to start but hours may fluctuate depending on the daily requirements.
8. Should have good communication skills both Verbal and Written.
9. Some knowledge of Microsoft Office products.

Education and Typical Years of Experience:Associate?s degree in a related field, or equivalent work experience.

Minimum of 3-5 years of related technical support experience
Specific Requirements:

Must have experience with Remedy Action Request System or Peregrine Service Center.

LOCAL CANDIDATES ONLY!!

 

TO APPLY TO THIS POSITION:  Go to our website at www.acs-inc.com, create a personal profile, search open positions, JOB #52716 (Change Control Coordinator), then apply to this job.  Only those candidates who follow this process will be considered.