Change Control IT Analyst

Nicor Services is a subsidiary of Nicor Inc. Nicor Services offers a wide range of products and services to both residents and businesses, including plans to help control energy bills, maintain home appliances and equipment, and protect customers from expensive, unexpected repairs. Through wholly-owned companies, Nicor Services also provides products that improve the overall quality and comfort of the air inside homes and businesses.

The Change Control Analyst will support the completion of impact analysis on changes made to company systems. This position will work with technical, compliance, and quality groups in reviewing documents relating to changes and assist in the development of test scripts and in the review of executed test scripts. The position will also assist in processes and policy development regarding change control and develop and maintain a change control plan that will detail activities performed during the lifecycle of software and hardware projects.

Position Responsibilities:
Review security requirements for application deployments including system upgrades, implementations, and integrations.
Assist in the development of Nicor Services Policies and Procedures for appropriate internal control.
Work with business users to understand functionally how the business process is served by the application.
Maintain the IT change control schedules for all applications, infrastructure and business launches.
Validate scope and requirements from Business Case through Project requirements gathering/documentation.
Assist in developing and managing processes that will implement change of consistent quality by assessing risks, prioritizing and authorizing changes, coordinating the implementation, and performing back-out if required.
Coordinate the movement and processing of numerous requests and correspondence supporting change control.
Support the migration of software projects through the development life cycle insuring integrity and control.

Educational Requirements:
Demonstrated experience with the design and implementation of change management processes including but not limited to System Development Lifecycle, tools, standards and techniques.
Previous experience in specification documentation and testing and a solid understanding of change management/system lifecycle processes.
Demonstrated ability to draw information from a variety of individuals, and various business environments, and then present and document this information (strong analytical skills).
Demonstrated team building skill and ability to work with all levels of management to reach consensus on task, employee, and customer service issues, and ability to act as a "change agent" in a team environment.
Extensive experience with change management disciplines.
Strong analytical and organizational skills.
Bachelor's degree in business, technology, or engineering.
2+ years of experience in a change control position.
Professional experience in process development, redevelopment, and integration.
Professional experience with software design and development, change management, revision and version control, and release management.

Required Skills:
Ability to understand and use appropriate tools to analyze, identify, and resolve business and/or technical problems.
Ability to work in a customer facing environment.
Demonstrated skills with the documentation process and great attention to detail and
adherence to approved industry processes.
Strong understanding of IT operational processes and familiarity with standards and trends relative to IT processes.
Experience designing processes and procedures which incorporate audit/SOX
requirements and internal controls relative to IT systems and operations.
Results driven.
Strong analytical skills and attention to detail.
Excellent verbal and written communication skills.
Ability to work effectively in a team environment.
Serena Team Track preferred


Nicor Services offers competitive pay and an excellent benefit package including, Medical and Dental Insurance, 401-K, paid vacation/holidays and much more.

Nicor Services is an Equal Opportunity Employer