Change Management/Systems Trainer

Job Description:

Assignment

This individual will be part of a Plant Maintenance implementation project team with other IT professionals. Will conduct end-user training in a manufacturing environment with management and hourly personnel, and provide on-site support after training. Revise and edit training documentation and course materials to reflect changes in system or business process. Average 40-hour workweek while in office. While at plant, 12-hour shifts are expected, schedule will include weekends. During plant implementations will require approximately 60 hour workweek.

 

Primary Responsibilities

1) End-user training of: 1) Business Process (maintenance and storeroom) 2) SAP PM, MM, IM and WM 3) custom application.

2) Enhance or change training courses and/or training materials based on user feedback and system changes.

3) Learn and understand complex business processes in order to support end-users post-implementation.

 

Required Skills:

General Qualifications

Degree Preference: BS in Business, IT, Communications

 

Required General Skills

1) Excellent verbal and written communications with a strong team orientation.

2) Stand up end user training experience.

3) Writing skills for technical and non-technical documents.

4) Excellent customer service skills.

5) * Travel overnight/weekends approx 65% * Experience with manufacturing maintenance systems/practices recommended.

 

Required Technical Skills

1) Change Management/Systems Trainer - Expert with 3 year(s) experience.

Experience training an ERP package, or as ERP SuperUser is REQUIRED. SAP training or SuperUser experience is PREFERRED. Specific experience in PM or MM modules is preferred.

2) Analyst-Business Application Support - Intermediate with 2 year(s) experience.

Experience providing support to end-users in a technical environment via phone and in person is required.

 

Preferred Technical Skills

1) Analyst-Business Application Support - Intermediate with 2 year(s) experience.

Experience supporting end-users in a manufacturing environment, both in person and remotely, is preferred.

2) Analyst-Business Application Support - Intermediate with 2 year(s) experience.

Experience with Plant Maintenance and/or Storeroom business processes.