Client Support Analyst - Forensic Technology Services

KPMG LLP is the audit, tax and advisory firm with the strongest growth record over the past decade. We offer our clients industry insights and a multidisciplinary range of services. We are currently seeking a Client Support Analyst to join us in our Cypress office in the Los Angeles/Orange County area.

KPMG ForensicSM uses computer forensic and data analysis techniques to help our clients detect fraudulent activity and other forms of misconduct. In addition, KPMG LLP, the U.S. member firm, operates the Cypress Technology Center (CTEC), which offers sophisticated technology tools and skilled professionals to help clients reduce litigation costs and risks in the areas of evidence and discovery management and the acquisition, management, and analysis of large data sets.

Responsibilities:
- Assist clients with technical inquires primarily over the phone
- Research reported issues, document issues, and coordinate Information Technology (IT) maintenance requests with clients
- Perform initial problem analysis and escalate problem(s) to the professional technical staff, as appropriate
- Monitor, escalate and provide reporting on client activity through the designated help desk software
- Participate in the preparation of procedure manuals, technical documentation, disaster recovery documentation and end-user documents
- Participate in the testing of CTEC created and/or supported software, as requested
- Perform other related duties incidental to the work described herein
- Participate in periodic staff meetings

Qualifications:
- High school diploma and one year of related work experience
- Prior help desk, call center, or customer service experience
- Fundamental understanding of IT including workstation software and hardware information
- Professional business communication skills
- Demonstrated ability to work effectively under stressful situations and help resolve client issues with effective communication
- Analytical research and problem solving skills
- Available to work an eight-hour shift between the hours of 5:00 a.m. and 6:00 p.m.

KPMG offers and supports flexible work arrangements as well as part-time schedules. We also offer a comprehensive compensation and benefits package.

Interested? Please send your resume referencing Code 06436054. We strongly encourage you to apply online at