Customer Delivery Manager

royalblue financial is a leading global software product and services company employing over 600 people worldwide. Our market leading Fidessa product, an integrated suite of workflow applications that automate the business flows of our customers?? equity trading operations, is used in all the world??s major financial centers. We have offices in London, Paris, New York, Hong Kong, and Tokyo.

We have opportunities in New York, as well as San Francisco for Customer Delivery Managers to manage the implementation of FidessaNet into multiple customer environments. The job entails project management, business management and relationship management and so would require a knowledge of technology and the business flows of equity trading in order to establish client credibility.

Prerequisites:

* Bachelors Degree
* Outstanding presentation and communication skills (verbal and written)
* Knowledge of equity trading business flows and the equity markets
* Good Organizational skills
* Experience of Project Management
* Commercial awareness
* Software background
* At least 3 years experience gained in a software product vendor or consultancy services company
* At least 12 months IT project management or service delivery management experience
* Experience in the financial industry sectors (e.g. financial or technology) would be an advantage, is not a mandatory


The role will encompass:

Project planning and reporting
Customer liaison and reporting
Staff management, resource planning and allocation
Project financial planning and reporting
Liaison with royalblue sales, account, support and associated project teams


You will need a flexible, pragmatic and mature approach and the ability to take a measured and sensible view when faced with conflicting requirements.


Successful candidates must be comfortable in a dynamic, fast paced environment with a high degree of individual autonomy. Our hallmark is that of an elite group of systems professionals. Our reputation is that of quality, and reliability with expert, innovative solutions.


If your profile fits, please forward your resume in Word format to:

royalblue financial corporation
17 State Street
New York, NY 10004
www.fidessa.com
resumes@fidessa.com
Fax: 212 785 4327