Delivery Performance Manager

Capgemini Jobs

Capgemini U.S. LLC is one of the largest management and IT consulting firms in the industry. We offer management and IT consulting services, systems integration, technology development, and design and outsourcing capabilities -- all designed to help businesses continue to implement growth strategies and leverage technology in the new economy.

Capgemini's robust Outsourcing offerings include: Applications Management, Infrastructure Management and Business Process Management. We combine these services with our deep industry knowledge and experience to provide the change agent to accelerate business growth. We generate quality and speed through our proven tools, methods and global centers. These capabilities, coupled with our program management expertise are tailored to fit the most challenging business needs.

The organization employs approximately 55,000 people worldwide and reports global provisional revenues of about 5.7 billion euros.


Description:
Lead the strategy, definition, and implementation of measurement frameworks and processes for systems delivery and IT organizational performance related to systems delivery.  Develop best-in-class performance management techniques and integrate these into Delivery Centers. Identify required changes to existing project tracking, investment tracking and application tracking systems and processes.  Lead the migration of existing metrics and measurement systems to new metrics and measurement systems.  

Activities:
Lead Performance Management activities within the CS&TO Process and Tools group, including the activities of the regional and offshore reporting analysts.
Develop and maintain overall framework for performance management of systems delivery.
Recommend improvements to processes and metrics for decision and further action.
Work with client to plan performance management projects, and to manage the dependencies between Standardized Work and Performance Management projects on an ongoing basis
Work with others in CS&TO to build identified improvements into the overall release schedule for enterprise processes with metrics touch points and  metrics report standards.
Work with Standardized Work teams to coordinate changes in metrics and performance management with other Standardized Work process improvement activity.
Be single point of contact for Enterprise Metrics across the IS&S organization.

Skills Required:
Experience establishing performance management metrics and processes for systems delivery
Ability to communicate and interact with executives across the IS&S organization
CMMi knowledge and understanding
Strong analytic skills
Experience with outsourced systems delivery
Ability to form a vision and organize resources to implement it.