Delivery Tool Analyst

Capgemini Jobs

Capgemini U.S. LLC is one of the largest management and IT consulting firms in the industry. We offer management and IT consulting services, systems integration, technology development, and design and outsourcing capabilities -- all designed to help businesses continue to implement growth strategies and leverage technology in the new economy.

Capgemini's robust Outsourcing offerings include: Applications Management, Infrastructure Management and Business Process Management. We combine these services with our deep industry knowledge and experience to provide the change agent to accelerate business growth. We generate quality and speed through our proven tools, methods and global centers. These capabilities, coupled with our program management expertise are tailored to fit the most challenging business needs.

The organization employs approximately 55,000 people worldwide and reports global provisional revenues of about 5.7 billion euros.

Responsible for working with client to define and manage a program of work to implement improvements to IS&S supporting tools. Work with user groups to understand issues and needs related to IS&S tools in the context of Standardized Work Processes.  Define project scope and provide input to ITSRs related to IS&S tool improvements.  Build scheduled tool enhancements into the overall Standardized Work Release Plan.  Work with IS&S Tools supplier during the acquisition, construction, and testing of new or enhanced tools.  Coordinate development of tool-related standards and guidance with the development of the corresponding Standardized Work processes.  Participate in tool deployment and subsequent user forum activities for IS&S tools.

Activities:
Work with projects in the Delivery Centers to understand the real-world IS&S Tool issues.
Conduct analysis into tool problems, working closely with Standardized Work staff.
Formulate recommendations for modifications to IS&S tools.
Contribute to the release schedule for Standardized Work processes and related tool standards
Work with client to plan IS&S Tools projects, and to manage the dependencies between Standardized Work and Tools projects on an ongoing basis
Stay abreast of industry standards, specifically CMMi and ITIL, and actively work to maintain alignment of IS&S Tools with those standards
Act as a knowledge resource for IS&S tools in support of Standardized Work & SDP

Practical experience with selected IT support tools required to support clients acquisition lifecycle, e.g. in the project management, configuration management, or requirements management areas.Experience working with sponsors to formally define and charter projects, including objectives, deliverables, scope, schedule, and budget.
A passion for tools and the proper organizational implementation of them.
Knowledge of the technical software development process
Ability to communicate and interact with project teams and practitioners
Leadership ? ability to lead and influence team members who are not direct reports
CMMi knowledge and understanding
Problem Solving and ?What if? analytical capabilities