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Desktop Support / Technical Support
| Details |
Country: USA
Location: VA Reston
Total applied: 41
Job Type: Employee
Job Status: Full Time
Job Shift: First Shift (Day), Second Shift (Afternoon), Third Shift (Night)
Salary: From 20.00 to 23.00 USD per hour
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Desktop Support / Technical Support
Responsible for providing first level support to users of various desktop applications such as Microsoft. Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications.
Ability to diagnose network and data issues from the desktop/laptop to the switch using software and hardware tools. ability to punch down data connections and voice cross connects a plus.
Some local travel may be required to between buildings in the local area. Reliable personal transportation required.
5-6 years experience with TSA3 qualifications. Expert level knowledge of computer hardware, software, operating systems, network operating systems, LAN/WAN and Mainframe or 4+ years experience in operations, applications, or desktop field support. Excellent customer service and interpersonal skills to effectively communnicate with all levels of employees, ranging from technical support groups to senior and executive management. Proven communication and influencing skills with peers and customers MCSE and A+ certification, ability to obtain Dell and Toshiba certification
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