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Desktop Support Technician
| Details |
Country: USA
Location: OK Oklahoma City
Total applied: 45
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Desktop Support Technician
Position Description: Desktop Support
Soft Skills:
'Customer Service - Ability to provide excellent support to customers.
'Performance Metrics - Achieve performance metrics in accordance with Service Level Agreements.
'Process Improvement - Partner with team to continually improve processes through coordination of tasks, monitoring outcomes, logging issues, tracking results, and resolving issues.
'Time Management ' Capable of managing time and prioritizing task.
'Team Work - Ability to work with other team members and maintain communication.
'Communication - Strong organizational verbal and written communication skills.
General:
'Excellent problem solving skills over the phone
'Personal teaming skills
'Total quality management/continuous improvement
'Values diversity
'Self motivation
'Active listening skills
'Initiative - Proactively taking action to achieve goals
'Adaptable to change
Technical Skills:
'Expertise in Windows 2000/NT/XP Workstation.
'Expertise with MS Office products including Word, Excel, PowerPoint, Access, Internet Explorer, etc.
'Strong working knowledge of workstations, laptops and printers. Handling and resolving complex hardware, software, and network issues.
* Hardware support skills are essential!
'Knowledge of SAP system: password resets and application troubleshooting.
'Knowledge of AS400: password resets and application troubleshooting.
'Knowledge of Virtual Private Network (VPN).
'Knowledge of Telecommunications and Network Systems Tools.
'Knowledge of Windows 2000 Active Directory.
'Knowledge of Telecommunications and Network Systems Tools.
'Experience with LAN/WAN and MS Exchange a plus.
'B.S. in business or technology-related field or equivalent experience.
'5 + years experience working in IT related field with completed MCSE preferred.
Business Needs:
'Ability and willingness to travel to Houston area locations
'Must have reliable transportation to travel between sites
'Able to lift a minimum of 30 lbs.Kelly Services is an Equal Opportunity EmployerContact?Information?:.2560 SW Grapevine Pkwy
Grapevine?TX?76051
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