Desktop Technical Analyst

Primary Technical Skill: Desktop Technical Analyst



Degree Preference: College preferred but not required



Assignment

This position provides computer related service desk support for Company personnel, wholesalers, and suppliers. All activities are tracked using an automatic call distribution phone system, an online call tracking system, and an online customer satisfaction survey system. THIS IS A HELP DESK ROLE. Selected candidates will be assigned to answer phones and provide resolution for technical issues to the best of their ability during their work shift; this is not a desk side support role. This is a night shift on a 4 week rotation including weeknights and weekends (weeknight hours are 9pm-6am and the weekend hours are 6pm-6am). CANDIDATES MUST BE FLEXIBLE WITH THE ROTATIONAL WORK SHIFTS.



Primary Responsibilities

1) Answering help desk phones (selected candidates will be assigned to answer phones and provide resolution for technical issues to the best of their ability or escalate to appropriate groups when the issues are more complex)

2) Assist other help desk teams with call backlog

3) Track support calls via the corporate online call tracking system and follow up with open tickets.

4) Provide on-call support after hours

5) Create/update knowledge base postings



Required General Skills

1) Excellent customer service skills

2) Methodical trouble shooting skills

3) Excellent communications skills (verbal and written)

4) Prompt for work shifts. Dependable with work assignments. Willing to ask for help. Flexible with the workload/workflow. Willing to help out the team when needed.



Required Technical Skills

1) Desktop Technical Analyst - Expert with 2 year(s) experience.

Specifically HELP DESK experience (functions listed in the ASSIGNMENT section). Ideal candidates are currently working in a help desk role.

2) Desktop Technical Support - Expert with 5 year(s) experience.

Resolving desktop computer issues from either a help desk and/or desk side role. Knowledge of remote access, VPN, networking, and Blackberry is a plus.



Preferred Technical Skills

1) Documentation Specialist/Technical Writer - Intermediate with 2 year(s) experience.

Ideal candidates have experience writing technical documentation for software installs, knowledge base entries, and/or technical processes.



***Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the technical, IT, professional, clerical, and light industrial fields. With a complete benefits package, we are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at www.belcan.com ***



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